Request Information
Ready to find out what MSU Denver can do for you? We’ve got you covered.
Have Questions? We have answers.
Contact Us
How to Check for Holds
View Holds
- Go to the Student Hub
- Select the My Profile
- Select Menu (four squares) along the top bar
- Select Registration Status to view any hold that may be prohibiting registration
Understanding Holds
Holds can be added to student records by a variety of departments to prevent certain actions until the resolution steps are completed. All holds have a description, hold type, and resolution instructions.
- Description: An explanation of what the hold is and why it was placed on your record.
- Hold Type: The specific actions that the hold will prevent you from doing.
- Diploma – Prevents the release of a diploma
- Disbursement – Prevents disbursement of funds
- Full Registration – Prevents registering, dropping, and withdrawing
- Refund – Prevents refunds
- Registration Add – Prevents registering
- Self-Service Payment – Prevents self-service payment options
- Transcript – Prevents the release of a transcript
- Resolution Instructions: Instructions on how to resolve the hold including appropriate contact information
Hold Reasons
Description:
This hold is placed for students who are in the Academic Recovery academic standing status.
A student whose cumulative GPA drops below a 2.0 by the end of their semester on Academic Notice standing will be placed on Academic Recovery standing with the university during their next semester at MSU Denver. A student will be placed on Academic Recovery standing as long as they have a cumulative GPA below 2.0, but are making academic progress toward Good Academic standing.
Hold Type:
- Full Registration
Resolution Instructions:
This hold will be fully removed once the cumulative GPA improves to at least 2.00.
To temporarily lift this hold for semester registration eligibility, please schedule and meet with your major advisor, exploratory advisor, or Student Intervention Services advising professional to go over your academic standing and registration eligibility requirements.
Description:
This hold is placed for students who are in the Academic Suspension academic standing status.
A student that was on Academic Recovery standing, who is not making academic progress toward Good Academic standing, will be prohibited from registering for classes at MSU Denver for three-consecutive semesters from the date of suspension (end of term).
Hold Type:
- Full Registration
Resolution Instructions:
A student on Academic Recovery standing who is not making academic progress toward Good Academic standing will be prohibited from registering for classes at MSU Denver for three-consecutive semesters from the date of suspension (end of term).
Students on Academic Suspension standing who intend to continue taking classes during the next semester must first submit an appeal of their academic standing to the Associate Director, Advising Systems & Intervention Services by the prescribed semester deadline. Students who do not submit an appeal by the deadline who have registered for the anticipated semester will be dropped from their courses.
The Associate Director will deliver the appeal materials to the Student Academic Review Committee, which will review the appeals and notify the student of its decision. The Student Academic Review Committee’s appeal review decision is final.
Any student returning to the university after three consecutive semesters of academic suspension must reapply and will be re-admitted on Academic Recovery standing with the university. For these students, all Academic Recovery standing guidelines outlined above will apply.
Description:
This hold is placed for all Athletes to ensure they are in compliance with NCAA eligibility rules. Athletes are not able to register, drop, or withdraw from courses until they contact Athletics Compliance.
Hold Type:
- Full Registration
Resolution Instructions:
To resolve the hold, contact Morgan Smith in the Athletics Department at [email protected].
Description:
This hold is placed for people who are banned from the Auraria Campus. This includes people who have only attended the Community College of Denver and the University of Colorado Denver.
Hold Type:
- Diploma
- Full Registration
- Transcript
Resolution Instructions:
In order to resolve this hold, please reach out directly to the Office of Community Standards & Conflict Resolution at 303-615-0220.
Description:
This hold is placed for students with account that have past due balances of more than $2000 without exception.
Hold Type:
- Registration Add
Resolution Instructions:
Pay your past due balance down to $2000 or less to resolve this hold. If you have questions about your balance, please contact: Office of the Bursar Jordan Student Success Building, Suite 150 (Window 4), [email protected], Phone: 303 615-0070 – choose option 4
Description:
This hold is placed for students with delinquent accounts. Delinquent accounts will be turned over to a Collection Agency in accordance with Colorado law, and collection costs will be added to your account balance. The collection agency reports delinquent accounts to the national credit bureau on a monthly basis.
Hold Type:
- Refund
- Registration Add
Resolution Instructions:
Please contact the Office of the Bursar immediately to determine your account status and advice on how to have your account balance resolved. Office Contact: Office of the Bursar Jordan Student Success Building, Suite 150 (Window 4), [email protected], Phone: 303 615-0070 – choose option 3.
Description:
his hold is placed for students who need to return equipment that was loaned to them by the Computer Science Department.
Hold Type:
- Registration Add
Resolution Instructions:
Return the loaned equipment to the Computer Science Department at the 2nd floor of the Aerospace and Engineering Sciences building or email [email protected] for more information.
Description:
This hold is placed on continuing students to complete required tasks prior to course registration.
Hold Type:
- Full Registration
Resolution Instructions:
Please complete all items in your Workday inbox in order to resolve this hold.
Description:
This hold is placed for students with an active student conduct issue with the Dean of Students Office.
Hold Type:
- Diploma
- Full Registration
- Transcript
Resolution Instructions:
In order to resolve this hold, please reach out directly to the Office of Community Standards & Conflict Resolution at 303-615-0220.
Description:
This hold is placed for incoming first year students, as they are required to attend an advising and registration session.
Hold Type:
- Registration Add
Resolution Instructions:
Sign up for and attend a new student advising and registration session. If you have any questions, contact the Orientation Team at [email protected] or 303-615-0770.
Restriction: Hold prohibits registration.
Hold Description: The University has not received your GED documentation proving that you have a GED.
Hold Resolution: You must obtain your official GED transcript from the institution where you received your GED. You may deliver this in person to the Office of Admissions in a sealed envelope. DO NOT UNSEAL! You may also have the institution mail an official GED transcript to:
Metropolitan State University of Denver
Office of Admissions
P.O. Box 173362, Campus Box 16
Denver, CO 80217-3362
Office Contact:
Office of Admissions
Jordan Student Success Building, Suite 180 (#1)
Phone: 303-556-3058
Description:
This hold is placed for students who have not completed the Oral Communication General Studies requirement within 30 hours of enrollment at MSU Denver.
Hold Type:
- Registration Add
Resolution Instructions:
Go to the General Studies Holds Removal Canvas course or follow the instructions below:
- Go to Student Hub
- Click on the Canvas link
- Open the ‘General Studies Holds Removal’ course in your ‘Courses’ tab
- Click the module labeled, ‘Start Here’
If you have difficulty logging-in, finding, or completing the course, please contact Advising Systems for more information.
Description:
This hold is placed for students who have not completed the Oral Communication General Studies requirement within 45 hours of enrollment at MSU Denver.
Hold Type:
- Registration Add
Resolution Instructions:
You must meet with an academic advisor to release this hold. Please see the Academic Advising website for more information and instructions for setting up an appointment.
Description:
This hold is placed for students who have not completed the Quantitative Literacy General Studies requirement within 30 hours of enrollment at MSU Denver.
Hold Type:
- Registration Add
Resolution Instructions:
Go to the General Studies Holds Removal Canvas course or follow the instructions below:
- Go to Student Hub
- Click on the Canvas link
- Open the ‘General Studies Holds Removal’ course in your ‘Courses’ tab
- Click the module labeled, ‘Start Here’
If you have difficulty logging-in, finding, or completing the course, please contact Advising Systems for more information.
Description:
This hold is placed for students who have not completed the Quantitative Literacy General Studies requirement within 45 hours of enrollment at MSU Denver.
Hold Type:
- Registration Add
Resolution Instructions:
You must meet with an academic advisor to release this hold. Please see the Academic Advising website for more information and instructions for setting up an appointment.
Description:
This hold is placed for students who have not completed the Written Communication CO-1 General Studies requirement within 30 hours of enrollment at MSU Denver.
Hold Type:
- Registration Add
Resolution Instructions:
Go to the General Studies Holds Removal Canvas course or follow the instructions below:
- Go to Student Hub
- Click on the Canvas link
- Open the ‘General Studies Holds Removal’ course in your ‘Courses’ tab
- Click the module labeled, ‘Start Here’
If you have difficulty logging-in, finding, or completing the course, please contact Advising Systems for more information.
Description:
This hold is placed for students who have not completed the Written Communication CO1 and CO2 General Studies requirement within 45 hours of enrollment at MSU Denver.
Hold Type:
- Registration Add
Resolution Instructions:
You must meet with an academic advisor to release this hold. Please see the Academic Advising website for more information and instructions for setting up an appointment.
Restriction: Hold prohibits registration.
Hold Description: This hold is placed due to missing High School Transcripts.
Hold Resolution: You must obtain your official HIGH SCHOOL transcript from the institution where you received your diploma. You may deliver this in person to the Office of Admissions in a sealed envelope. DO NOT UNSEAL! You may also have the institution mail an official high school transcript to:
Metropolitan State University of Denver
Office of Admissions
Campus Box 16, PO Box 173362
Denver, CO 80217-3362
Office Contact:
Office of Admissions
Jordan Student Success Building, Suite 180 (#1)
Phone: 303-556-3058
Description:
This hold is placed for students who are required to verify their identity in person with the Office of the Registrar. If you have questions about why this hold has been placed, please contact the Operations Team within the Office of the Registrar at [email protected].
Hold Type:
- Diploma
- Disbursement
- Full Registration
- Refund
- Transcript
Resolution Instructions:
Visit the Office of the Registrar in-person at the Jordan Student Success Building, 890 Auraria Parkway Denver, CO 80204. Hours of operation are Monday through Friday 8:00 AM to 5:00 PM. Please bring a valid photo ID (state ID, driver’s license, or passport).
Description:
This hold is place for student who have not submitted their Auraria Immunization Compliance form. Colorado State law requires all students living in on-campus housing to provide proof of immunization with meningococcal ACWY vaccine on or after their 16th birthday. This is a one-time requirement upon moving into on-campus housing. Submit proof of meningococcal meningitis ACWY vaccine or a signed waiver of exemption.
Hold Type:
- Registration Add
Resolution Instructions:
Submit your Auraria Immunization Compliance Form online with your records designating your meningococcal ACWY vaccine on or after your 16th birthday. If you have any questions contact the Auraria Health Center at 303-615-9997 or come in person at the Plaza Building, Suite 149.
Description:
This hold is place for student who have not submitted their Auraria Immunization Compliance form. Colorado State law requires any student enrolled for one or more credit hours in higher education to comply with the State’s measles, mumps, rubella (MMR) immunization policy. This policy also applies to active military students, graduate students, students taking online only classes and those studying abroad. This is a one-time requirement during a student’s first semester of attendance. Submit proof of two MMR vaccines given on/after your first birthday, positive MMR titer results, or file an exemption.
Hold Type:
- Registration Add
Resolution Instructions:
Submit your Auraria Immunization Compliance Form online with your records designating two (2) doses of MMR. If you have any questions contact the Auraria Health Center at 303-615-9997 or come in person at the Plaza Building, Suite 149.
Description:
This hold is placed for students who are required to see an academic advisor in the Industrial Design Department.
Hold Type:
- Registration Add
Resolution Instructions:
Visit the Industrial Design Department in the Aerospace and Engineering Building Suite 200A
Email [email protected] or Call 303-615-0599
Description:
This hold is placed for Community College of Denver (CCD) students taking classes at MSU Denver through the Inter-Institutional Program. This hold prevents students from making any registration changes in the current semester after Community College of Denver’s self-registration deadline for that semester. For future semesters, this hold prevents registration until a new Inter-Institutional application has been approved.
Hold Type:
- Full Registration
Resolution Instructions:
Contact the Office of the Registrar by email at [email protected].
Description:
This hold is place for International students attending on an F-1 visa. They must meet with a Designated School Official (DSO)/ Responsible Official (RO) to prove physical presence and register SEVIS record.
Hold Type:
- Registration Add
Resolution Instructions:
Schedule a meeting with the DSO/RO at [email protected]
Description:
This hold is placed for students who need to return equipment that was loaned to them by the Math Department.
Hold Type:
- Registration Add
Resolution Instructions:
Visit the Math Department Suite 1022 of the Science Building or email [email protected]
Description:
This hold is placed for students who have not yet completed acknowledgement forms necessary for ongoing activity in the BHAM program.
Hold Type:
- Registration Add
Resolution Instructions:
Students must complete their required acknowledgements in the Meditrek system to resolve this hold. If you have any questions, please contact the BHAM Department at [email protected].
Description:
This hold is placed for students who have not submitted their high school transcript or GED score. Students have until the census of their first registered semester to submit an official high school transcript with graduation date or official GED score. A registration hold is placed to prevent second semester registration until the missing credential is submitted to the Office of Admissions.
Hold Type:
- Registration Add
Resolution Instructions:
You must submit an official copy of your final high school transcript with graduation date posted (or an official copy of GED score) to the Office of Admissions. Electronic documents must be sent directly by the issuing school or GED testing service to [email protected].
Documents forwarded or submitted by the student cannot be accepted as official. For GED students, the official GED score report is required; the GED diploma is not accepted.
Transfer students with 24 or more college-level transferable credits can resolve this hold by submitting their official college transcripts instead. Office of Admissions, Jordan Student Success Building, Suite 180 (Window 1), [email protected], 303-556-3058.
Restriction: Hold prohibits registration.
Hold Description: The Master of Health Administration department is requiring you to see the program coordinator.
Hold Resolution: Contact the Coordinator for the Master of Health Administration program to determine your status and for advice on how your account can be resolved.
Office Contact:
Master of Health Administration
Health Professions
West Classroom 239
Phone: 303-615-1200
Email: [email protected]
Description:
This hold is placed for students who have not submitted their official undergraduate transcripts that indicate a conferred bachelor’s degree. Students have until the census of their first registered semester to submit an official undergraduate transcript with conferral date. A registration hold is placed to prevent second semester registration until the missing credential is submitted to the Office of Graduate Studies.
Hold Type:
- Registration Add
Resolution Instructions:
You must submit an official copy of your official undergraduate transcript with a degree conferral date posted to the office of graduate studies. Electronic documents must be sent directly by the issuing school to MSU Denver.
Documents forwarded or submitted by the student cannot be accepted as official.
Description:
This hold is placed for students who need to return an instrument that was loaned to them by the Music Department.
Hold Type:
- Registration Add
Resolution Instructions:
Contact The Music Department to determine your status and advice on how your hold can be resolved.
In-person in the Arts Building 287
Phone: 303-615-1010
Email: [email protected]
Description:
This hold is placed for students who are required to see an academic advisor in the Nutrition Department.
Hold Type:
- Registration Add
Resolution Instructions:
Contact the Nutrition Department’s Advising: 303-615-0990;
West Classroom 254;
Description:
This hold is placed on new students to complete required tasks prior to course registration.
Hold Type:
- Full Registration
Resolution Instructions:
Please complete all items in your Workday inbox in order to resolve this hold.
Description:
This hold is placed for students who have not attended an orientation session.
Hold Type:
- Full Registration
Resolution Instructions:
Sign up for an orientation session online. If you have any questions, contact the Orientation Team at [email protected] or 303-615-0770.
Description:
This hold is placed for students who are re-admitted to MSU Denver with a previous MSU Denver GPA below 2.00.
This hold may require another hold be placed on their student account if their cumulative GPA from their previous semesters was below a 2.00 for two or more consecutive semester.
Hold Type:
- Full Registration
Resolution Instructions:
This hold will be fully removed once the cumulative GPA improves to at least 2.00.
To temporarily lift this hold for semester registration eligibility, please schedule and meet with your major advisor, exploratory advisor, or Student Intervention Services advising professional to go over your academic standing and registration eligibility requirements.
Description:
This hold is placed for students who had a check or web-check payment returned by their bank.
Hold Type:
- Self-Service Payment
- Registration Add
Resolution Instructions:
A check or webcheck payment has been returned by your bank. We will not accept another check or webcheck until this matter is resolved. Complete payment via cash, money order, cashier’s check, or credit card to resolve this hold.
Multiple returned check or webcheck payments may result in this hold staying on your account permanently.
If you have questions, please contact Office of Cashiering Jordan Student Success Building, Suite 140 (Area 5), [email protected] Phone: 303 615-0070 – choose option 1
Description:
This hold is placed for students who have missed their conduct sanctions.
Hold Type:
- Full Registration
Resolution Instructions:
In order to resolve this hold, please reach out directly to the Office of Community Standards & Conflict Resolution at 303-615-0220 or [email protected]
Description:
This hold is placed for students with an outstanding balance for services provided by the Health Center at Auraria.
Hold Type:
- Full Registration
Resolution Instructions:
Contact the Health Center at Auraria to determine your status and advice on how your hold can be resolved. Office Contact: Health Center at Auraria, Plaza Building, Suite 150, Phone: 303-615-9955 or contact the Health Center at Auraria online.
Description:
This hold is placed for students who have had their balanced written off. A write off hold is either a Balance Due hold, a Collections hold, or both. Student accounts are written off it they are one academic year old and have not had a payment to the account within one year. The balance is still owed to the school by the student, however they are written off for accounting purposes only. Delinquent accounts are turned over to a Collection Agency in accordance with Colorado law, and collection costs will be added to your account balance. The collection agency reports delinquent accounts to the national credit bureau on a monthly basis.
Hold Type:
- Refund
- Full Registration
Resolution Instructions:
Please contact the Office of the Bursar immediately to determine your account status and advice on how to have your account balance resolved. Office Contact: Office of the Bursar Jordan Student Success Building, Suite 150 (Area 4), [email protected] Phone: 303 615-0070 – choose option 3