Skip to main content Skip to main content

Now Hiring Call Center Specialists!

Position Description

The call center specialist has the opportunity to provide customer service and support for the offices of Admissions, Financial Aid, or Registrar and serving the MSU Denver community and our guests. The majority of work will be completed over the phone to include inbound and outbound calls as well as other communication tools as assigned. Frequent use of computer information systems and the ability to operate multiple software programs simultaneously is necessary to be successful in this role. Call center specialists must be motivated to assist in resolving the needs of callers requiring building and maintaining of work related knowledge. This role greatly involves assisting students in successfully navigating their enrollment process. To ensure successful operations of the Center other administrative tasks and/or projects may be assigned. 

Qualifications

  • Minimum GPA 2.5
  • Registered minimum 6 credit hours for start term
  • Completed 2019-2020 & 2020-2021 FAFSA or DAIA
  • Function well in diverse and fast-paced environment
  • Strong organizational and critical thinking skills
  • Desire to work effectively as a team member
  • Possess effective time management skills 
  • Excellent verbal communication skills
  • Strong attention to detail

Details

  • Hourly wage starting $13.00
  • Work up to 20 hours a week
  • Position posting date: 5/1/2020

Enrollment Services Call Center Hiring Process

Chart outlining steps to employment 1 apply online 2 interview 3 attend new employee orientation 4 on-boarding 5 departmental training

STEP 1: Apply online - the application will require a resume attachment to submit

STEP 2: Interview with call center staff

STEP 3: Register and attend Student Employee - New Hire Orientation (SE-NHO)

STEP 4: Complete call center on-boarding, one 4-6 hour session

STEP 5: Queue specific training in the areas of Admissions, Financial Aid, or Registrar

 


Edit this page