MSU Denver

Submit a CARE Referral

Frequently Asked Questions


As of 5pm on May 12th, 2023 the Care Referral link will be temporarily closed to allow Student Care Center staff time to reset and close out Spring Semester Care Cases. The Care Referral Link will re-open for new referrals as of Monday, May 22nd, 2023.  

If you/a student you are supporting are experiencing a crisis or urgent threats to safety or wellbeing, please contact the Student Care Center by phone (303-615-0006), and a Case Manager can ensure connection to appropriate and timely support. Should immediate crisis support be needed after regular business hours or over the weekend, please contact the crisis line at: 303-615-9911.  

For all other questions and inquiries, please feel free to reach us by phone or email ([email protected]). We will resume outreach and appointments for non-urgent matters as of May 22nd, 2023.  

The Student Care Center & the Dean of Students Office collaborate to respond to all CARE referrals that are submitted on behalf of the CARE Team.

The CARE Team* is a multi-disciplinary group of professionals that meets throughout the semester to offer insights, resources and collaborate on case plans for high level student needs.

*While the CARE Team is not a department, the facilitation of the team is managed by the Student Care Center & the Dean of Students Office.

CARE referrals provide an opportunity for community members to connect students to support services they may need.

Any individual in the community (including but not limited to staff, faculty, students and family members) can file a CARE referral for a student through our online reporting system. There are several reasons one might file a CARE referral; find some examples listed below**:

  • A student is struggling with housing or food insecurity (or any basic needs concern)
  • A student is struggling to damage control a difficult life or health circumstance
  • A student needs to apply for or manage SNAP food benefits or be connected to other resources
  • A student has expressed thoughts of harm to self or others
  • A student has experienced significant loss such as the death of a family member
  • Concerns related to alcohol or substance abuse
  • A student was a victim of a crime (including but not limited to; harassment, stalking, interpersonal violence or sexual assault)
  • A student is displaying concerning, risky, or potentially harmful behavior towards themselves or the community
  • A student displaying unusual or out-of-character behavior (talking faster or slower than normal, increased anxiety, absent from class, appears withdrawn, isn’t completing assignments, etc.)

**This list is not comprehensive. If you are worried about a student, please submit a CARE referral so a case manager can assist.

What happens next: 

*Due to a high number of referrals, our case managers prioritize urgent cases-the typical outreach time is no later than one week.*

Once a CARE referral is filed the information is triaged and assigned to the appropriate person in the Dean of Students Office/Student Care Center. For most CARE referrals the case is assigned to a Case Manager in the Student Care Center. In situations with high-level behavioral concerns, a Conduct Administrator may be assigned the case. The following are possible next steps:

  • The case managers will reach out to the reporter to confirm the referral has been received and discuss the next steps.
  • The case managers may research the situation to gather additional information to guide recommendations which may include faculty outreach.
  • The case manager will reach out to the student directly to request a meeting, make a referral, or take other action.

After a CARE referral is filed reporters are encouraged to reach out if there are questions or if an update is needed. Each situation is unique to the student and the response, resources, and services offered will be selected to suit each student’s need.

If you would like to learn more about the office and what we offer, please do not hesitate to reach out by contacting Sonia Falcon at [email protected] or Thomas Ragland at [email protected].

Who is on the CARE Team?

CARE Team Membership