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Frequently Asked Questions

Here are some answers to the most frequently asked questions of The Bursar's Office. If you cannot find the answer to your question here, please call 303-615-0070 to speak with a student account representative.


Currently, all registered students will receive their bill through the online student portal (Student Hub) only. To access and retrieve your billing statement, go to the Student Hub, click on the "Pay Tuition" tile and log in. This will take you to your CASHNet payment portal. Click on the "View" link next to the most recent billing statement to view your bill. 

We also offer a real-time account transaction summary in between the billing cycles. To access the Account Summary by Term, follow these steps: 

  • Go to the Student Hub.
  • Click on the "Main Menu" tile.
  • Click on the "Student Financial Services" tab on the top of the page.
  • Click on the "Account Summary by Term" link to view your updated account summary.

 

Students will receive a monthly notification to their student email, reminding them to check their billing statement. We may also contact students via phone or a text message with a courteous reminder about the upcomming payment deadline for the most recent billing cycle. 

Full payment of tuition and fees is due by payment deadline, however, you may also choose to make partial payments throughout the semester. If you choose to do so, here are the things you need to consider: 

  1. We will add service charges every month on the remaining balance. The first charge after the payment deadline is going to be 4%. A 1.5% service charge will be assessed to any unpaid balance on the 7th business day of each month thereafter.
  2. Your account balance may be placed on a Balance Due Hold. The hold will prevent registration for future semester, as well as release of official transcripts, grades, and/or diploma. You must pay your balance down to $200 or less to have your hold removed. 

Please refer to the Current Term Policies page for the current payment deadline date. Students who pay their balance in full by the payment deadline are not going to receive service charges as long as there are no changes to registration after the fact.

YOU ARE RESPONSIBLE FOR DROPPING YOUR CLASSES IF YOU DO NOT ATTEND THEM. CHOOSING NOT TO ATTEND A CLASS DOES NOT MEAN THAT YOU WILL BE AUTOMATICALLY DROPPED FROM THAT CLASS. YOU MUST OFFICIALLY DROP YOUR CLASSES THROUGH YOU STUDENT HUB, OR YOU WILL BE ASSESSED FULL TUITION AND FEES.

All of the fees charged on your billing statement are mandatory. Please reference the Tuition Tables on the Tuition and Fees page. Here you will find an explanation of all of the fees and what they are used for.

Need to buy your textbooks but don't have the money right now?  Charge up to $750 of books and supplies to your tuition bill.

 

For more details click the following links:

https://www.msudenver.edu/bursar/bookstorecharges/

http://www.tivolistation.com/ePOS?this_category=137&store=483&form=shared3%2fgm%2fmain%2ehtml&design=461

For information regarding the College Opportunity Fund (COF), please visit the Office of the Registrar's  COF website .

MSU Denver only requires you to pay for tuition and fees by payment deadline to avoid service charges. If you need help figuring out what is due, feel free to call the Bursar's office for the current balance.

Have you run out of COF hours? If you exceed the 145 credit hour limit, you may file a COF Waiver with our Registrar's Office. 

If you have a direct deposit set up on your student account, you will receive your refund within 24 - 48 hours (may take longer during weekends). If you are not yet enrolled in Direct Deposit, please follow the instructions on Cashier's Policies and Forms web-page.

Checks are no longer issued from The Office of the Cashier. Checks will be mailed the week before classes start according to the Financial Aid disbursement schedule. After classes start, checks will only be mailed once per week on Thursday.

Please make sure that your address is updated and current with the Office of the Registrar to ensure that your check is mailed to the correct address.

 

MSU Denver only requires you to pay for tuition and fees by payment deadline to avoid service charges. If you need help figuring out what is due, feel free to call our office for the current balance.

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