FAQs: Frequently Asked Questions

Who is eligible for services?

MSU Denver students who are currently enrolled and attending classes for at least one credit hour in Fall, Spring, or Summer, may receive services. Faculty and staff may be seen for a one-session consultation/referral. Faculty and staff may choose to utilize the Colorado State Employee Assistance Program (CSEAP) Counseling Services https://cseap.colorado.gov/.

Up to 6 sessions Spring, up to 6 sessions Fall and up to 4 sessions Summer while meeting the criteria of enrollment each semester of at least one credit hour.

Who will see me?

Our therapists are qualified mental health professionals; including psychotherapists, psychologists, and advanced graduate student trainees. For a current listing, see our Staff list. For some concerns your therapist may recommend a referral to an off-campus agency who will better assist you.


How do I get an appointment?

To begin counseling you may simply call our main number at 303-615-9988 to schedule an initial appointment. If you already have a initial appointment and it is in-person, you need to come to our location in the Tivoli Student Union, Suite 651, 10-15 minutes prior to your appointment time where you will be directed to complete relevant paperwork or your therapist will send relevant paperwork through your MSU Denver email the day of scheduled session. If your initial appointment is virtual, you will be sent a link through your MSU Denver email to complete the paperwork early that day. You will also be sent a Microsoft Teams Invite to connect with your therapist. The initial session usually takes about an hour or less, and your therapist will help determine the nature of your problem(s) and your treatment options. Please note, we are only able to see MSU Denver students who are currently enrolled for at least one credit hour. Faculty and staff can be seen for a one-session consultation/referral basis.


What are your hours?

The Counseling Center is open from 8:00 a.m. to 4:30 p.m. (closed everyday for lunch 11:45 a.m. – 12:45 p.m. and on Wednesdays from 9:00 a.m. – 12:00 p.m. except Summer Semester). Our last client sessions are at 4:00 p.m. Given the high demand for our services we do encourage you to make an appointment in advance.


Is there a cost?

No. We are able to provide service at no additional charge to currently enrolled MSU Denver Students. Your Student Health Fees cover your services. You will work with your therapist to determine the duration of your care/treatment, if it is appropriate for you to receive services from us.


Are services different if I am out of state?

We are not able to offer services to students out of state, but we can connect you with out Telebehavioral Vendor, Uwill.  Please see our Out of State Students section for more information.


Do you help with academic advising?

No. If you have questions about your major, schedule, advising or requirements, please contact the Academic Advising Center in SSB-170 at 303-615-2025. 


Do you offer groups?

Yes. We offer support groups in a number of topic areas. Past groups have included Healthy Relationships, Anger Management, Men’s and Women’s Groups, Assertiveness, Self-esteem, Family Issues and Couples Counseling to name a few. You may also inquire at our office or call 303-615-9988 for a brochure of our latest offerings. Visit our Groups webpage to learn more.


Do you do testing?

Not usually. You can talk with your therapist for further clarification. Academic testing and assessment can be arranged through the Office of Testing Services in the Tivoli, Rm. 347 at 303-615-1700. You can also contact the Classroom to Career Hub at 303-615-1133 for career testing.


Are my records confidential?

All records are strictly confidential at the Center, in accordance with state and federal law. Information cannot be released about you without your specific written consent. There are special rare circumstances when this may not apply, and our staff can explain the limitations if you have concerns.