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These courses are designed for participants (students and professionals) who need the flexibility to complete needed reskilling and upskilling at their own pace.
Current Courses
Course Overview
Effective leadership is crucial for the success of any organization. This short Leadership Styles for Excellence course is designed to equip professionals with the knowledge and skills needed to excel as leaders in diverse and dynamic environments. Participants will explore various leadership styles, learn how to adapt their approach to different situations and develop the essential qualities of a successful leader.
Throughout this course, participants will engage in interactive discussions, case studies, and practical exercises to deepen their understanding of leadership styles and their application. By the end of the course, participants will have a solid grasp of different leadership styles and be able to harness these styles to foster excellence in their teams and organizations.
Course Duration
The recommended duration is five (5) weeks; the maximum is six (6) months.
Course Objectives Upon completing this course, participants will:
- Understand Leadership Fundamentals: Explain the foundational concepts of leadership, its importance in organizational success, and the role of leaders in creating excellence.
- Identify and Leadership Styles: Recognize various leadership styles, including autocratic, democratic, transformational, servant, and situational leadership, and understand the strengths and weaknesses of each, and effectively adapt their leadership style to maximize team performance and outcomes.
- Communicate Effectively: Demonstrate effective communication skills, including active listening, providing constructive feedback, and facilitating open team dialogue.
- Inspire and Motivate: Employ motivational techniques and leadership behaviors that inspire team members to achieve their best and contribute to organizational excellence.
- Cultivate Emotional Intelligence: Recognize the importance of emotional intelligence in leadership and develop strategies to enhance emotional intelligence skills.
Who will benefit from the course? This course is designed for a wide range of professionals who seek to enhance their leadership capabilities and foster excellence within their organizations, including:
- Hospitality and Tourism Professionals
- Managers and Supervisors
- Team Leaders
- Entrepreneurs and Business Owners
- HR Professionals
- Project Managers
- Aspiring Leaders
- Executives and C-Suite Leaders
For more information, click the following link https://msudenver.qualtrics.com/jfe/form/SV_6zKF3zH1Eg0ACuq
Course Overview
This course explores organizational leadership and behaviors in the hospitality industry, emphasizing management philosophy, communication, motivation, organizational change, and culture. Students explore the interrelationship of ethics, social responsibility, power, politics, trust, and influence in hospitality and tourism.
Course Duration
The recommended duration is six (6) months; the maximum is twelve (12) months.
Course Objectives Upon completing this course, participants will:
- Describe the various views of leadership and the differences between leadership and management.
- Explain the contemporary issues (e.g., ethics, values, diversity, etc.) in leading a hospitality and tourism organization.
- Demonstrate your knowledge of how leaders can motivate employees, coach, create a culture of excellence, and develop teamwork.
- Describe the features of visionary and strategic leadership.
- Analyze the role of a leader during an organizational change.
Who will benefit from the course? This course is designed for hospitality and tourism professionals who aspire to lead a hotel establishment. It is particularly beneficial for:
- Hotel Front Office Managers
- Food and Beverage Managers
- Event Coordinator/Professional
- Director of Food and Beverage
- Meeting and Event Directors
- Hotel General Managers
- Revenue Managers
- Director of Marketing
For more information, click the following link https://msudenver.qualtrics.com/jfe/form/SV_6zKF3zH1Eg0ACuq
Future Courses
Course Overview
Service design and delivery are critical to any successful business or organization. In an increasingly competitive and customer-centric world, the ability to create, optimize, and deliver exceptional services is a key differentiator. This comprehensive Service Design and Delivery Excellence course is designed to equip professionals with the knowledge, skills, and tools needed to excel in this field.
Participants will embark on a journey to understand the principles, strategies, and best practices that underpin effective service design and delivery. This course will empower individuals to enhance the quality of their services and drive organizational success through a combination of theory, real-world case studies, and practical exercises.
Course Duration
The recommended duration is five (5) weeks; the maximum is six (6) months.
Course Objectives Upon completing this course, participants will:
- Understand Service Design Principles: Develop a deep understanding of the principles and concepts that underpin service design, including experience-centric service and hospitality intelligence.
- Effective Service Delivery: Learn how to design and implement effective service delivery processes, optimizing efficiency while maintaining service quality. Including the direct impact of excellent service design and delivery on business performance, customer loyalty, and brand reputation.
- Innovation and Creativity: Explore innovative approaches to service design, fostering creativity in problem-solving and ideation.
- Service Quality Management: Develop strategies for ensuring consistent service quality, including measurement, monitoring, continuous improvement, and cross-functional collaboration within organizations to align all departments toward a common service vision.
- Digital Transformation: Explore the role of digital technologies in modern service design and delivery and learn how to leverage digital tools to enhance services.
Who will benefit from the course? This course is ideal for a wide range of professionals, including but not limited to:
- Hospitality and Tourism Professionals
- Customer Service Representatives
- Retail Professionals
- Customer Experience (CX) Professionals
- Operations and Process Improvement Specialists
- Service Designers
- Sales and Marketing Professionals: aiming to align their strategies with effective service delivery
- Managers and Supervisors: who oversee customer service
- Business Owners: who want to enhance customer service skills and build customer loyalty
- Healthcare Providers: who interact with patients and want to improve patient experience
By the end of this course, participants will be well-equipped to lead service design and delivery initiatives, drive customer satisfaction, and contribute significantly to their organizations’ success in an increasingly competitive marketplace.
For more information, click the following link https://msudenver.qualtrics.com/jfe/form/SV_6zKF3zH1Eg0ACuq
Course Overview
Excellent customer service is a critical differentiator in today’s competitive business landscape. However, even the most customer-centric organizations can encounter service failures. How an organization responds to these failures can significantly impact customer satisfaction, loyalty, and the company’s reputation. This Service Failure and Recovery course is designed to equip professionals with the knowledge, skills, and strategies to effectively manage and turn service failures into opportunities for service excellence.
Course Duration
The recommended duration is five (5) weeks; the maximum is six (6) months.
Course Objectives Upon completing this course, participants will:
- Understand Service Failures: Gain a deep understanding of what service failures are, their causes, and the types of service failures that can occur.
- Recognize Customer Emotions: Develop the ability to recognize and empathize with the emotional responses of customers when service failures occur. Including practical communication skills to defuse tense situations and communicate solutions clearly.
- Master Recovery Techniques: Learn various service recovery techniques and strategies to address customer issues promptly and effectively. Including proactive approaches to identify and prevent service failures before they occur.
- Enhance Customer Loyalty: Understand how effective service recovery can enhance customer loyalty and transform disgruntled customers into loyal advocates.
- Create a Service Recovery Plan: Create a personalized service recovery plan tailored to their organization’s needs.
Who will benefit from the course?
- Hospitality and Tourism Professionals
- Customer Service Representatives
- Retail Professionals
- Managers and Supervisors: who oversee customer service
- Business Owners: who want to enhance customer service skills and build customer loyalty
- Healthcare Providers: who interact with patients and want to improve patient experience
- Sales and Marketing Professionals: who want to understand how service failures impact brand reputation
This course is suitable for individuals at various stages of their careers, from entry-level professionals to senior executives, as it provides a comprehensive understanding of service failure and recovery principles and strategies that can be applied across industries.
For more information, click the following link https://msudenver.qualtrics.com/jfe/form/SV_6zKF3zH1Eg0ACuq
Course Overview
This course provides a comprehensive exploration of hotel leadership principles, focusing on the critical areas of hotel operations, food and beverage operations, and event operations. Through a blend of theoretical foundations, case studies, and practical applications, participants will develop the essential skills and knowledge needed to excel in hotel management. Emphasis will be placed on practical leadership strategies tailored to the dynamic demands of the hotel industry.
Course Duration
The recommended duration is six (6) months; the maximum is twelve (12) months.
Course Objectives Upon completing this course, participants will:
- Implement and oversee the day-to-day functions of a hotel, including front desk operations, housekeeping, reservations, and maintenance.
- Cultivate a guest-centric approach, emphasizing active listening, effective communication, and personalized service to exceed guest expectations.
- Develop crisis response plans and strategies to handle unforeseen situations in a hotel setting.
- Integrate sustainable and ethical principles into hotel operations, demonstrating a commitment to environmental stewardship and social responsibility.
- Strategize and design innovative food and beverage services that cater to diverse guest preferences and enhance overall dining experiences at a hotel.
- Evaluate emerging culinary trends and innovations to adapt and innovate within the food and beverage sector.
- Plan a wide range of events within a hotel setting, applying strategic logistical and resource management techniques.
- Identify risks associated with event operations, and develop contingency plans to handle unexpected challenges.
Who will benefit from the course? This course is designed for hospitality and tourism professionals who aspire to lead a hotel establishment. It is particularly beneficial for:
- Hospitality and Tourism Professionals
- Hotel Guest Agent
- Hotel Front Office Manager
- Food and Beverage Manager
- Event Coordinator/Professional
- Director of Food and Beverage
- Meeting and Event Director
For more information, click the following link https://msudenver.qualtrics.com/jfe/form/SV_6zKF3zH1Eg0ACuq
Course Overview
This course explores the fundamental principles of services management emphasizing how hospitality service leaders create and deliver guest-driven service. Students evaluate methods to enhance value, build guest loyalty, and promote repeat business. Students learn theoretical and practical skills for effective management of service operations relating to front and back of the house, leadership, management principles, service styles, skills, and training of personnel.
Course Duration
The recommended duration is six (6) months; the maximum is twelve (12) months.
Course Objectives Upon completing this course, participants will:
- Identify the expectations, job responsibilities, and effective service methodologies for hospitality service.
- Explain how service is defined by customers and how to implement techniques to improve the service experience.
- Communicate effectively and genuinely with customers and guests.
- Apply strategies to better deal with challenging customers and guests.
- Evaluate customer service delivery, quality, and recovery in today’s globally diverse hospitality industry.
Who will benefit from the course? This course is designed for hospitality and tourism professionals who aspire to lead a hotel establishment. It is particularly beneficial for:
- Hotel Guest Agent
- Hotel Front Office Manager
- Food and Beverage Manager
- Event Coordinator/Professional
- Director of Food and Beverage
- Meeting and Event Director
For more information, click the following link https://msudenver.qualtrics.com/jfe/form/SV_6zKF3zH1Eg0ACuq
Course Overview
This course provides a comprehensive exploration of hotel leadership principles, focusing on the critical areas of hotel operations, food and beverage operations, and event operations. Through a blend of theoretical foundations, case studies, and practical applications, participants will develop the essential skills and knowledge needed to excel in hotel management. Emphasis will be placed on practical leadership strategies tailored to the dynamic demands of the hotel industry.
Course Duration
The recommended duration is six (6) months; the maximum is twelve (12) months.
Course Objectives Upon completing this course, participants will:
- Implement and oversee the day-to-day functions of a hotel, including front desk operations, housekeeping, reservations, and maintenance.
- Cultivate a guest-centric approach, emphasizing active listening, effective communication, and personalized service to exceed guest expectations.
- Develop crisis response plans and strategies to handle unforeseen situations in a hotel setting.
- Integrate sustainable and ethical principles into hotel operations, demonstrating a commitment to environmental stewardship and social responsibility.
- Strategize and design innovative food and beverage services that cater to diverse guest preferences and enhance overall dining experiences at a hotel.
- Evaluate emerging culinary trends and innovations to adapt and innovate within the food and beverage sector.
- Plan a wide range of events within a hotel setting, applying strategic logistical and resource management techniques.
- Identify risks associated with event operations, and develop contingency plans to handle unexpected challenges.
Who will benefit from the course? This course is designed for hospitality and tourism professionals who aspire to lead a hotel establishment. It is particularly beneficial for:
- Hospitality and Tourism Professionals
- Hotel Guest Agent
- Hotel Front Office Manager
- Food and Beverage Manager
- Event Coordinator/Professional
- Director of Food and Beverage
- Meeting and Event Director
For more information, click the following link https://msudenver.qualtrics.com/jfe/form/SV_6zKF3zH1Eg0ACuq