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Ombuds Office is Here for You

The Metropolitan State University of Denver Ombuds Office is a place where faculty, classified staff, administrators, student-employees and those external to the University, but who have business with Students walking on campusthe University, can come in (or phone) and talk in confidence and safety about their concerns.  The Ombuds provides an alternative channel of communications that is voluntary, informal, unbiased and confidential.   The Ombuds Office supports self-determination as well as collaborative conflict engagement in understanding University policies and procedures, developing suitable options and finding fair and equitable outcomes.

Why contact the Ombuds?

Faculty, classified staff, administrators, student employees and external visitors may come to the Ombuds Office for many different reasons.  Some may be reluctant to approach a formal channel.  Others simply may have tried other ways to address the issue without success.  Others still, may simply not know where to go or know the various options they have.  Whether the issue is a small problem, or a long-standing big issue, the Ombuds is here to help you.  Contact the Ombuds and we can talk together to find the best option and approach for you.

Philosophy of Conflict Engagement and Resolution

People with concerns should always make reasonable efforts to resolve differences informally together.  There is always a solution, thus the parties should search for fair and equitable solutions that both can agree to.  Although we recognize that conflict is often viewed with fear and is often avoided, this should not be the case. Conflict represents an opportunity to learn; to clarify, to understand, to change, to collaborate, to give up anger, to forgive, to rebuild relationships, to build new bridges, and to move forward into the future rather than looking backwards and living in the uncomfortable past.

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