ITS provides technology tips for the new semester 

 

Welcome back! To help you prepare for the new semester, Metropolitan State University of Denver’s Information Technology Services would like to provide a technology checklist that faculty and staff members can run through before classes begin. 

• Update your Office 365 multifactor authentication (MFA) and account-recovery settings. If you got a new mobile device over the holiday break or if you changed phone numbers or email addresses, you should add that information to your Office 365 profile. Remember, you’ll be prompted for a second authentication factor whenever logging in on non-MSU Denver networks, so it’s important to keep your MFA information up to date. For instructions, please see How do I change my Office 365 MFA/account-recovery options? 
• Update your University-issued computer. If you haven’t been using your University-issued computer over the break, it may have monthly system or software updates to run. You will be notified of any required updates shortly after you log in, and you can check your computer’s asset-management tool for any recommended updates. 
• Verify that you can log in to your University phone and voicemail. It’s a good idea to refresh yourself on accessing your MSU Denver phone and voicemail, especially if you don’t use them often. The ITS Knowledge Base has several articles related to the MSU Denver phone system, including instructions for accessing your phone remotely and for resetting your phone and voicemail PINs if you’ve forgotten them. 
• Check for necessary software and equipment in your classrooms. You should check your classrooms and other learning environments to ensure that they have all the software and equipment you need. If necessary software is missing and can’t be installed through the computer’s asset-management tool, or if you need to request or check out equipment, please contact the ITS Service Desk at 303-352-7548 or submit a service request through the ITS support portal. For immediate tech support in a classroom or other learning environment, please call the phone number posted in the room. 
• Know where to go for knowledge and support. MSU Denver uses a variety of tools and services as part of its mission to provide high-quality, accessible, enriching education for its students. With the recent launch of Workday, it’s more important than ever for employees to know where to go if they need support for these services.