Welcome back from Information Technology Services

Welcome back to Metropolitan State University of Denver for the fall semester! Information Technology Services would like to provide some updates about recent changes to services, as well as things that faculty and staff members should keep in mind when starting a new semester. 

 

• Know the new location of the ITS Service Desk. ITS moved over the summer. You can find the new location in the first-floor lobby of the Jordan Student Success Building, near Room 130A. Full-service walk-in support is provided Monday-Thursday from 8:15 a.m.-4:45 p.m. and Fridays from 9:30 a.m.-4:45 p.m. Phone support continues to be available 24/7. Please check the ITS Client Portal for up-to-date information on technology support and computer-lab hours and availability. You can also check the ITS Status Page for details on any service outage or scheduled maintenance or to subscribe to related email updates. 
• Update your Office 365 account recovery and multifactor-authentication settings. Whether you’re coming to campus full-time, working remotely or doing a hybrid of the two, it’s important to keep your account information up to date and make sure you don’t lose access to your email and other Office 365 services. The ITS knowledge base provides instructions on updating your account recovery and multifactor-authentication settings in Office 365. 
• Enjoy an improved Wi-Fi experience. ITS has been hard at work on the Network Modernization Initiative, a multiyear project to improve and modernize MSU Denver’s network infrastructure on the Auraria Campus. Upgrades have already been completed in the Central Classroom, JSSB and Physical Education buildings, and an upgrade of the Science Building is scheduled to be completed before fall classes begin. If you work in one of the upgraded buildings, ITS encourages you to see how your network experience has improved. Planning for Phase 3 of the upgrade is already underway, with ITS continuing to collaborate with stakeholders within and outside the University to ensure maximum awareness and minimal impact. Please see the initiative’s official page for more information. 
• Update your University-issued computer. If you haven’t used your University-issued computer on campus for a while, it will likely have monthly system or software updates to install. You will be notified of any required updates shortly after you log in on campus, and you can check your computer’s asset-management tool (Software Center on Windows, Self Service on MacOS) for any recommended updates. Make sure you give the computer enough time to run any required updates before you need it for something else. 
• Be aware of e-mail scams. While MSU Denver’s information-security technologies help to block and deter many threats, some cybersecurity attacks can still reach end users in the form of seemingly innocuous emails asking for personal or financial information. A common scam involves an email request from someone impersonating a co-worker, asking you to purchase gift cards. If you receive an unusual communication from someone, even if it’s someone you know, don’t be afraid to double-check the legitimacy of the message before following any instructions or opening any attachments or links. You can also forward any suspicious emails in your University inbox to [email protected] so the ITS security team can investigate them.