Eric Olson

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Eric Olson

Chair of Dimond School of Hotel Management

School of Hospitality

Degree

PhD in Hospitality Education

University of Central Florida

MBA

Stetson University

BBA in Marketing

University of Wisconsin - Eau Claire

Published Works

  • Olson, E., Shao, X., Zhang, X., Jeong, E. . Color possesses a language without words! Exploring the role of color in green messages to reduce food waste at events. . [Manuscript submitted for publication]. International Journal of Contemporary Hospitality Management.
  • Olson, E., Jung, S., Draper, J., Padron, T., Malek, K. . Evaluating the Progress of Aligning Sustainable Event Tourism Research with the United Nations Sustainable Development Goals. [Manuscript submitted for publication]. Journal Travel Research.
  • Olson, E. (2023). Fulbright Academic Leadership Blog – Spring 2023. ,
  • Olson, D. E., Vorobjovas-Pinta, O., Lewis, C. . The role of hospitality industry in advancing LGBTQI+ equality, diversity, and inclusion. .
  • Olson, D. E., Olson, J. (2022). Creating a hospitable LGBTQ+ health care clinic. (in press). Journal of Hospitality & Tourism Cases.
  • Tsai, C., Malek, K., Jung, S., J., M., Olson, D. E. (2022). Executing large events during COVID: Attendee perspectives and takeaways from PCMA Convening Leaders. Journal of Convention & Event Tourism, 23(2), 179-188. https://doi.org/10.1080/15470148.2022.2068829.
  • Olson, D. E. (2022). Expo 2020 Dubai World’s Expo (October 1, 2021 – March 31, 2022) review. Journal of Convention & Event Tourismhttps://doi.org/10.1080/15470148.2022.2068718.
  • Olson, D. E., Maglasang, R., Maglasang, K. (2022). How SWEET it is: The future of gay bars in hospitality contexts.. (in press). Journal of Hospitality & Tourism Cases.
  • Gasienica, M., Wohlsdorf-Arendt, S., Olson, D. E., Schrier, T. (2022). Lodging employees’ attitudes, knowledge, and training on human trafficking: A pilot study in the Midwest. Journal of Human Resources in Hospitality & Tourism, 22(1). https://doi.org/10.1080/15332845.2022.2106615.
  • Snyder, A., Olson, D. E. (2022). Memorial union events: Staying relevant & sustainable. Journal of Hospitality & Tourism Cases, 10(1), 24-33. .
  • Park, H., SoJung, S., Jeong, E., Olson, E. (2022). Messaging framing for recycling commitment in a festival setting: A three-way interaction between self-efficacy, goal specificity, and construal level. Event Management https://doi.org/10.3727/152599522X16419948694711.
  • Zhang, X., Shao, X., Jeong, E., Olson, D. E. (2022). The effects of product transformation salience (PTS) on event attendees’ recycling intentions: Do gender and age matter? . Journal of Convention & Event Tourism, 23(1), 1-14. https://doi.org/10.1080/15470148.2022.2050331.
  • Zhang, L., Wei, W., Yu, H., A., S., Olson, E. (2022). Transformation of consumer expectations for well-being in hospitality: A systems framework. Journal of Hospitality & Tourism Research, 1(14), 775-780. https://doi.org/10.1177/10963480221141601.
  • Singh, S., Olson, D. E. (2022). Sustainability and Climate Adaptation using Smart Technologies in the Event Industry. (). Aranzadi-Thomson Reuters.
  • Xu, Y., Singh, S., Olson, D. E., Jeong, E. (2022). What went well and what we could do better? Consumers’ perceived effectiveness of COVID-19 mitigation strategies in restaurants. International Journal of Hospitality Management, 10303206. https://doi.org/10.1016/j.ijhm.2022.103206.
  • Olson, D. E., Singh, S., Murphy, C. . Revenue diversification for DSM Book Festival: A strategy for financial stability. Journal of Hospitality and Tourism Cases.
  • Singh, S., Olson, D. E., Tsai, K. (2021). Use of service robots in an event setting: Understanding the role of social presence, eeriness, and identity threat. Journal of Hospitality and Tourism Management, 4928-537. https://doi.org/10.1016/j.jhtm.2021.10.014.
  • Olson, E. (2021). Examining unauthorized events & gatherings in the COVID-19 pandemic. Journal of Convention & Event Tourism, 22(2), 177-183. https://doi.org/10.1080/15470148.2020.1864694.
  • Olson, D. E., Ro, H. (2021). Generation Z and their perceptions of well-being through transformative service research. (). .
  • Zhang, X., Shao , X., Jeong, E., Olson, E. (2021). I am worth more than you think I am: Investigating the effect of upcycling on event attendees' recycling intention. International Journal of Hospitality Management, 9402888. https://doi.org/10.1016/j.ijhm.2021.102888.
  • Olson, E., Jeong, E., Zhang, X., Xialong, S., Ginapp, K., Kramer, J. . Look what we have done to right plate waste! A case of the Iowa State University Joan Bice Underwood Tearoom. (in press). Journal of Hospitality & Tourism Case Studies.
  • Zhang, X., Yang, X., Jeong, L., Olson, D. E. (2021). Understanding event attendees' intentions to participate in food waste practices: The role of perceived CSR value and perceived usefulness.. Journal of Convention & Event Tourismhttps://doi.org/10.1080/15470148.2021.1949416.
  • Olson, E., Kedrowski, M. K., Singh, S. (2020). Students’ Perceptions of experiential learning in a political events course: A case study from Iowa. Journal of Convention and Event Tourism, 22(4), 273-295. https://doi.org/10.1080/15470148.2020.1870185.
  • Singh, S., Olson, D. E. (2021). Response and recovery through event portfolio management: A case study from Des Moines, Iowa. (). Goodfellow Publishers. https://doi.org/10.23912/9781911635901-4806
  • Olson, D. E., Ro, H. (2020). Company response to negative online reviews: The effects of procedural justice, interactional justice, and social presence. . Cornell Hospitality Quarterly, 61(3), 312-331. https://doi.org/10.1177/1938965519892902.
  • Park, H., Olson, D. E. (2020). Cultivating stakeholders for special events: The case of the community festival. , https://lib.dr.iastate.edu/materials/5
  • Park, H., Olson, D. E. (2020). Event sponsorship: The case of International Front Runners. , https://lib.dr.iastate.edu/materials/3
  • Park, H., Olson, D. E. (2020). Financial management: The case of a wedding. , http://works.bepress.com/ericd-olson/10/
  • Heejung, R., Olson, E. (2020). Gay and lesbian customer’s discriminatory service experiences: Identify management. International Journal of Hospitality Management, 84 https://doi.org/10.1016/j.ijhm.2019.102319.
  • Xingyi, Z., Jeong, E., Olson, D. E. (2020). Investigating the effect of message framing on event attendees’ engagement with advertisement promoting food waste reduction. . International Journal of Hospitality Management, 8902589. https://doi.org/10.1016/j.ijhm.2020.102589.
  • Olson, D. E. (2020). Market segmentation of festival attendees of an international festival. ,
  • Reddy-Best , L. K., Olson, D. E. (2020). Packers, dilators, and the options for either male or female: Navigating movement of transgender and gender non-conforming bodies, appearances and luggage through airport security . Fashion, Style & Popular Culture, 7(2-3), 223-246. https://doi.org/10.1386/fspc_00016_1.
  • Park, H., Olson, D. E. (2020). Risk management: The case of Aspen Music Festival and School. , https://lib.dr.iastate.edu/materials/6
  • Reddy-Best, K., Olson, D. E. (2020). Transgender and gender-non conforming individuals and negotiation of identity development through embodied appearance practices while traveling: Panopticism and gender surveillance. Annals of Tourism Research, 8503028. https://doi.org/10.1016/j.annals.2020.103028.
  • Park, H., Olson, D. E. (2020). Volunteer management: The case of Tokyo 2020 Olympic Games. ,
  • Olson, D. E., Malek, K. (2019). A recap of the faculty engagement program and the 2019 Convening Leaders Professional Convention Management Association. Journal of Convention & Event Touris, 29-134 . https://doi.org/10.1080/15470148.2019.1580235.
  • Olson, D. E., Zhang, X. (2019). Association Membership Survey. LGBT Meeting Professionals Association,
  • Olson, E., Heelye, R. (2019). Impact of servicescape and age on changing gay servicescape. International Journal of Contemporary Hospitality Management, 31(9), 6383-3701. https://doi.org/10.1108/IJCHM-12-2018-0999.
  • Olson, E., Arendt, W. S., Fitzpatrick, E., Hauser, S., Rainville, J. A., Rice, B., Lewis, L. K. (2019). Marketing mechanisms used for Summer Food Service Programs. Journal of Nonprofit & Public Sector Marketing, -23. https://doi.org/10.1080/10495142.2019.1589632.
  • Olson, E., Reddy-Best, K. (2019). Pre-topsurgery, the body scanning machine would most likely error: Transgender and gender noncomforming travel and tourism experiences. Tourism Management, 7050-261. https://doi.org/10.1016/j.tourman.2018.08.024.
  • Ro, H., Olson, D. E. (2019). Service failures, recovery and emotional intelligence. (pp 121-133). Cabi.
  • Olson, D. E. (2018). Event Space Selection for a Multi-Day Convention. The Team-Based Learning Collaborative Resource Portal, https://www.teambasedlearning.org/tblc-resource-portal/
  • Olson, D. E., Rajagopal, L. (2018). Needs assessment and development of a training toolkit for managers of rural Iowa fair, festivals, and events. Journal of Extension, 56(2). .
  • Olson, D. E., Brown, E. (2018). Perceptions of students in an event management program of annotation systems and their influence on student learning. Journal of Hospitality & Tourism Education, -9. https://doi.org/10.1080/10963758.2018.1437351.
  • Olson, D. E., Su, C., Tsai, C. (2018). Preferences of LGBT tourists: Evidence from a regional city. 2018 ICHRIE Research Reports Competition,
  • Hahm, J., Ro, H., Olson, D. E. (2018). Sense of belonging to an LGBT event: The influence of affective bond and collective self-esteem on behavioral intentions. . Journal of Travel & Tourism Marketing, 35(2), 244-256. https://doi.org/10.1080/10548408.2017.1357519.
  • Olson, E., Park, H. (2018). The impact of religious freedom laws on destination image. Cornell Hospitality Quarterly, 7050-261. https://doi.org/10.1177/1938965518815659.
  • Olson, D. E., Che, H. N., Chung, T., Coleman, M. S., FIore, M. A., L., J. H., Niehm, L., Rahamat, S. (2018). Video-enriched workshops for small food operations in Underserved Communities in Iowa. , https://www.youtube.com/watch?v=Nutrp5cvDd4
  • Ro, H., Olson, D. E. (2017). An exploratory study of gay travelers: Socio-demographic analysis. Tourism Review, 72(1), 15-27. https://doi.org/10.1108/TR-05-2016-0011.
  • Stone, M., Pardon, C. T., Wray, M., Olson, D. E. (2017). Career desires and expectations of event management students. Journal of Hospitality and Tourism Management, 325-53. https://doi.org/10.1016/j.jhtm.2017.04.005.
  • Olson, D. E., Park, H., W., Y. (2017). Consumer show: A case study of promotion of the Des Moines Home + Garden Show. (pp 51-70). .
  • Lewis, L. K., Arendt, W. S., Fitzpatrick, E., Hauser, I. S., Olson, D. E., Rainville, J. A., Rice, W. B. (2017). Innovative marketing strategies and delivery methods used in effective Summer Food Service Programs. Institute of Child Nutrition, Applied Research Division. The University of Southern Mississippi,
  • Olson, D. E., Ro, H. (2017). Richmond is out: A DMO case study of LGBT marketing. Journal of Hospitality & Tourism Cases, 6(1), 9-23. .
  • Olson, D. E. (2016). An exploration of lesbian, gay, bisexual, and transgender pride festival sponsors. Journal of Convention & Event Tourism, 18(1), 60-73. https://doi.org/10.1080/15470148.2016.1230531.
  • Olson, D. E., Rajagopal, L. (2016). Event management training toolkit for managers of rural Iowa fairs, festivals, and events. . , https://store.extension.iastate.edu/product/Event-Management-Training-Toolkit
  • Olson, D. E., Ro, H. (2015). Typology of gay consumers' interaction styles on complaining prosperity. Journal of Homosexuality, 62(5), 664-682. https://doi.org/10.1080/00918369.2014.988541.
  • Olson, D. E., Murphy, K., Ro, H. (2014). An exploratory study of home brewers’ motivational factors. Journal of Foodservice Business Research, 67(6), 1162-1169. https://doi.org/10.1080/15378020.2014.92674.
  • Olson, D. E. (2014). Customer Evaluation of Managers’ Responses to Online Complaints. .
  • Ro, H., Olson, D. E. (2014). The effects of social justice and stigma-consciousness on gay customers’ service recovery evaluation. Journal of Business Research, 62(5), 664-682. https://doi.org/10.1016/j.jbusres.2013.05.006.
  • Croes, R., Lee, H. S., Olson, D. E. (2013). Authenticity in tourism in small island destinations: A local perspective. Journal of Tourism and Cultural Change, 11(1-2), 1-20. https://doi.org/10.1080/14766825.2012.759584.
  • Olson, D. E., Hahm, J., Ro, H. (2013). Gay Days® Attendees’ Profile. Prepared for the Gay Days Inc. Gay Days Inc,
  • Ro, H., Choi, Y., Olson, D. E. (2013). Service recovery evaluations: GLBTG versus hetero customers. International Journal of Hospitality Management, 3366-375. https://doi.org/10.1016/j.ijhm.2012.10.007.
  • Olson, D. E., Croes, R., Rivera, A. M. (2012). Economic impact models of the Soul Beach Music Festival. Aruba Tourism Authority (Aruba),
  • Croes, R., Lee, A. M., Lee, H. S., Shpoval, V., Kageyama, N., Bujistic, M., Bilgiham, A., Olson, D. E. (2012). Strategic marketing plan for Bok Tower. General Manager of Bok Tower (Winter Haven, Florida),
  • Croes, R., Rivera, M., Pizam, A., Olson, D. E., Lee, H. S., Zong, Y. Y. (2012). Winning the future in the 21st century: A tourism strategic plan for Aruba of how to. Strategic Plan for the Development of Tourism in Aruba in the 21st Century. Minister of Tourism (Aruba),
  • Olson, D. E., Ro, H. (2011). Come Out with Pride Demographic Profile. for Come Out with Pride.,
  • Olson, D. E., Ro, H., Y., C. (2011). Gay Days® Demographic ProfileGay Days Inc. Gay Days Inc,
  • Croes, R., Rivera, A. M., Olson, D. E. (2011). The economic impact and tourism potentials of the Aruba Soul Beach Music Festival. of Aruba Tourism Authority (Aruba),
  • Croes, R., Rivera, A. M., Olson, D. E. (2011). The signature event in Curacao: A source of brand equity and economic significance. Curacao Tourism Board (Curacao),