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Frequently Asked Questions


What is the latest update on classes?      

To ensure the safety of students, faculty and staff, the Auraria Campus is planning to adopt a mixed teaching and learning model that supports a robust array of on-campus and online classes for the fall 2020 semester. Social-distancing protocols projected for Denver this fall indicate that we will not be able to hold the same number of in-person courses on campus. Each institution, in collaboration with AHEC, will make every effort to safely accommodate the many classes that require a face-to-face learning experience while also greatly expanding and enhancing their online offerings. 

To make this happen, each institution will be sorting their classes into three tiers: on-campus required, on-campus preferred, and online-ready. Priority for on-campus instruction will be given to those courses in the “required” tier. Once those classes are accommodated, each institution will assess those in the “preferred” tier. For on-campus offerings, each institution intends to spread out class times and have fewer students in physical classroom spaces. Students, faculty and staff, along with all people on the Auraria Campus, will be required to adhere to safety guidelines. 
 
Students will be notified throughout the summer by their Registrar’s Office or their academic department if a course they have registered for is impacted. It is anticipated that the vast majority of these notifications will be sent in early June to students’ institutional email addresses.

 

Can we still sell textbooks back to the Tivoli Station Bookstore?

Tivoli Station is partnering with MBS Textbook Exchangethe nation's largest textbook wholesaler, to offer the best prices for used books. Use their convenient, prepaid UPS return label to ship your books back, and you'll receive a payment by check or through PayPal within three weeks of the date they are received. 

  

How do I return my spring semester rental textbooks to the Tivoli Station Bookstore?

The deadline for rental textbook returns has been extended to June 1. Tivoli Station will email you return instructions and a prepaid UPS return label. Please Note: Tivoli Station will charge you the difference between the rental price and the purchase price on all unreturned rentals.

 

Will MSU Denver provide refunds for student fees for spring 2020? 

While MSU Denver is not planning to refund tuition or fees, the University is in the process of distributing available federal assistance to students in need. Here is some additional information from fee-funded programs about how they continue to use fee funds to support our Roadrunner community during this unprecedented time.

MSU Denver and its partners on the Auraria Campus did agree to suspend the RTD CollegePass beginning May 18. This means that none of the Auraria institutions will assess an RTD fee for the summer semester.  

Additionally, RTD has agreed to waive the portion of the RTD fee that covered April 5 to the end of the spring semester (the period during which fare collection was suspended). Students who were registered for spring classes on campus will see a partial reimbursement via direct deposit or check depending on the information in their student account, while students with an outstanding balance will see a balance reduction for the same amount. 

 

Will I receive notification if someone in the MSU Denver community tests positive for COVID-19 or if I may have been exposed to someone who tested positive?

Under normal circumstances, when a positive case of a communicable disease is reported in a community or subset of a particular population group, public health officials attempt to inform individuals who may have potentially been exposed. However, given the rapid infiltration of COVID-19 into the U.S., with a rapid escalation of positive cases, public health officials must utilize their resources differently, reprioritizing their standard procedures, to more effectively respond to the immediate needs of the American public. 

Given the highly contagious characteristics of COVID-19, the ongoing community spread and limited resources, the priority of the medical community has shifted from a containment strategy to a mitigation strategy. As a result, it is not feasible to inform individuals who may have been in contact with someone who has tested positive. Consequently, there is no need to inform the director of the Health Center at Auraria if you test positive for the coronavirus, effective March 18. 

  

Will the Health Center at Auraria remain open and, if not, will the student health insurance cover coronavirus screening and treatment at other hospitals? 

The  Health Center at Auraria remains open for telehealth visits and is providing drive-through COVID-19 testing. Please call the Health Center first at 303-615-9999 so the staff can get ready for your visit and ensure that the appropriate screening questions can be asked over the phone.

 

Is the Auraria Library open?

The Auraria Library is physically closed until further notice, but will continue to offer services remotely.

 

Is the Tivoli Student Union open?

The Tivoli Student Union remains closed to foot traffic, but Starbucks and Tivoli Brewing Co. are offering pickup. Curbside pickup allows patrons to safely and conveniently pick up their Starbucks products while supporting the Auraria Campus. 

For Starbucks, you can place an order by: 

Text: 720-460-8273 
Call: 303-556-3700 
Email: starbucksorder@ahec.edu  

Hours: Monday-Friday, 7 a.m.-2 p.m. 

After you place your order and arrive on campus, follow the Starbucks signage to the Spruce Parking Lot (800 Walnut St.) and park near the Starbucks entrance at the southwest corner of the Tivoli Student Union. Greeters will take your payment and deliver your order. 

The Tivoli Brewing Co. is offering to-go sales of beer in 12-packs, 24-packs and kegs. Patrons can preorder, pay online and pick up their purchases at the brewery loading dock on Walnut St. between 9th and 10th Streets. Pickup is offered Tuesday and Friday between 1 p.m. and 5 p.m. Customers seeking to pick up an order outside of these times or arrange a special delivery should contact the brewery directly. 

 

Will the student computer labs remain open?

With most campus buildings closed and shared computing resources creating a risk to spread COVID-19 infection, we will unfortunately be closing all campus computer labs for the duration of the health crisis. We are actively working to provide mechanisms for off-campus access to key academic software titles; if you have any questions on this topic please contact the ITS Helpdesk at 303-352-7548.
  

Is the Roadrunner Food Pantry open? 

The Roadrunner Food Pantry is closed at this time; however, we are still here to support you. We understand this is an uncertain time. If you are in need of food assistance or other resources, please contact the Student Care Center to discuss your needs by calling 303-615-0006, emailing studentcarecenter@msudenver.edu or filing a CARE Referral so that a case manager can follow up with you.

You can connect with 2-1-1 (web-based resources, virtual live-chat or dial 2-1-1 by phone) for additional food resources in your home county, while Hunger Free Colorado is also maintaining an updated list of local community food pantries and K-12 school-based meal programs. Visit  hungerfreecolorado.org/covid-19 or call the Food Resource Hotline (855-855-4626), weekdays from 8 a.m.-4:30 p.m., where bilingual staff are also available to assist.

 

What will happen to student housing? Will specific precautions be taken? 

MSU Denver does not own or operate student housing, but we have reached out to student housing providers close to campus, including 

The RegencyCoLab and Auraria Student Lofts. Those providers have been consulting with our Dean of Students Office and Emergency Preparation team on best practices during the health crisis.  

The three providers have sent communications directly to student residents with information on flexible options and other support. Please contact providers with additional questions.  

The Regency Student Housing | info@regencystudenthousing.com 

CoLab | Colab@greystar.com 

Auraria Student Lofts | info@aurariastudentlofts.com 

 

I do not have a place to stay. What should I do? 

We recognize that under typical conditions it can be difficult to find safe and affordable housing in Denver. The community health crisis has only exacerbated the problem. To discuss your individual situation please contact the Student Care Center by calling 303-615-0006, emailing studentcarecenter@msudenver.edu or filing a CARE Referral so that a case manager can follow up with you.

If any MSU Denver students, faculty or staff need assistance for immediate housing needs, the on-campus SpringHill Suites is offering a discounted rate of $49/night. Book here and show your MSU Denver ID card to check in.

You can connect with 2-1-1 (web-based resources, virtual live-chat or dial 2-1-1 by phone) to discuss available options in your area as well.

 

What if I don’t have internet?

Comcast is offering 60 days of free internet to low-income customers who live in a Comcast service area. Check out Comcast’s Internet Essentials program by calling 855-846-8376 (English) or 855-765-6995 (Spanish).

 

What if I don’t have a computer or device?

If you don’t have a personal device other than a cell phone, the hotspot option doesn’t work, and you’ve tried using your cell phone for class but it isn’t working, visit msudenver.edu/technology/hardwareservices or call 303-352-7548 to request use of a loaned device. Note that these resources are limited and will be provided to those in greatest need.   

In addition, there are programs available to purchase computers at low-cost based upon income:

 

I am interested in purchasing a low-cost computer, but cannot afford it. What should I do?

If you are unable to purchase technology, you may be eligible for the Student Emergency Retention Fund. Review the qualifications to receive a stipend, fill out the application, and a case manager from the Student Care Center will follow up to discuss your situation.

Please note we are dispersing funds as funds are available for individuals whose situation meets the fund guidelines. If you would like to discuss your circumstances, please contact the Student Care Center by calling 303-615-0006, emailing studentcarecenter@msudenver.edu or filing a CARE Referral.

  

What do I do if lose my job?

If you were laid off from your job, you may be able to file a claim to receive unemployment benefits.

If you are not able to pay your bills, you may be eligible for the Student Emergency Retention Fund. Review the qualifications to receive a stipend, fill out the application, and a case manager from the Student Care Center will follow up to discuss your situation.

Please note we are dispersing funds as funds are available for individuals whose situation meets the fund guidelines. If you would like to discuss your circumstances, please contact the Student Care Center by calling 303-615-0006, emailing studentcarecenter@msudenver.edu or filing a CARE Referral.

You can connect with 2-1-1 (web-based resources, virtual live-chat or dial 2-1-1 by phone) to discuss available options in your area as well.

 

I have encountered other problems as a result of the community health crisis. What should I do?

The Student Care Center is here to support you. If you would like to discuss your circumstances, please contact the Student Care Center by calling 303-615-0006, emailing studentcarecenter@msudenver.edu or filing a CARE Referral so that a case manager can follow up with you. 

 

Is the MSU Denver Counseling Center offering remote sessions?

MSU Denver’s Counseling Center began offering virtual counseling opportunities through Microsoft Teams the week of March 16All current clients received phone calls about the transition and detailed instructions on how to submit the updated informed consent documents online and how to download Teams. New clients can find more information on the Counseling Center website.

If you have an urgent mental health crisis, please call the crisis hotline at 303-615-9911. 

 

Is the MSU Denver Tutoring Center offering online tutoring?

The University offers 24/7 online tutoring. To access, log in to Blackboard Learn from the Student Hub, click on "Learning Support Services" under My Organizations, then click on the Online Tutoring link. 

 

Will the LGBTQ Student Resource Center remain open?

The LGBTQ Student Resource Center space in the Tivoli closed after March 16. However, staff are now delivering most support online. If you have questions, concerns or suggestions, share your thoughts through a two-question survey or email the staff or director Steve Willich. 

 

Will orientation be switched entirely online for new students? 

  • All students accepted for the summer 2020 semester will have the option to complete an Online Orientation. All first-time-to-college students are required to contact their academic advisor following completion of the Online Orientation for mandatory academic advising. These students will have an advising hold until they meet with an academic advisor. 
  • First-time-to-college students accepted for the fall 2020 semester should continue to sign-up for an on-campus Orientation experience to be completed during the summer months (June-August).  
  • Transfer students accepted for the fall 2020 semester have the option to sign-up for an on-campus Orientation experience during the summer months (June-August) or complete the Online Orientation experience. 

 

Should I cancel my student event?

The Auraria Higher Education Center — with the support and participation of Metropolitan State University of Denver, Community College of Denver and the University of Colorado Denver — suspended all in-person events and official functions through July 31. This includes off-campus University-sponsored activities and gatherings. 

This decision is in keeping with data from the Colorado Department of Public Health and Environment and the U.S. Centers for Disease Control and Prevention that support social distancing through the summer to avoid further acceleration of the COVID-19 pandemic. For more information, please contact the AHEC events team at acesmaindesk@ahec.edu. 

 

Can I still visit the Center for Visual Art? 

The CVA has closed temporarily. Please visit the center’s website or social media pages for more details as they become available.

Visit the Health Center at Auraria website for the latest health guidance for COVID-19. 

 

What should students, faculty or staff do if they are concerned they may have COVID-19? 

If you are experiencing any signs or symptoms commonly associated with COVID-19, such as such as a fever, cough or shortness of breath, please call the Health Center at Auraria at 303-615-9999. The medical director or another clinical staff member will evaluate you and determine the best medical care option for you. There is no charge for this service. 

Can anyone get a COVID-19 test when they request one?

The Health Center at Auraria continues to offer COVID-19 testing for Auraria Campus constituents. If a member of the Auraria Campus community is experiencing symptoms associated with COVID-19, please call the Health Center for a telephone assessment: 303-615-9999. The medical provider will determine whether or not a COVID-19 test is warranted based on current testing criteria. If the telephone assessment determines that you require testing, the Health Center will share available testing times. 

What should a student, faculty or staff member do if they have a “laboratory confirmed” positive case of COVID-19?  

Once the campus begins to open up again (TBD) to students, faculty or staff it is important that those who become ill while on campus contact the Health Center at Auraria by calling 303-615-9999. A medical staff member will assess your symptoms and ask for you to recall the locations where you were on campus prior to feeling ill. This information will become quite useful if you were to receive a positive COVID-19 test result. The medical provider will determine the best course of action regarding your need for medical evaluation. If you were to become ill while at home (away from campus), please seek medical assessment by either your primary care provider or the Health Center at Auraria. If you choose to be seen by a community medical provider who determines through testing that you are positive for COVID-19, it is important that you call the Health Center to report your positive test result. In this case, the Health Center will ask you to recall when and where you were the last time you were on campus. In addition, they will want to answer any questions you may have and ensure that you are aware of how to address your symptoms. 

Given the highly contagious characteristics of COVID-19, the ongoing community spread and limited resources, the priority of the medical community has shifted from a containment strategy to a mitigation strategy. As a result, it is not feasible to inform individuals who may have been in contact with someone who has tested positive. Consequently, there is no need to inform the director of the Health Center at Auraria if you test positive for the coronavirus, since results are verified and collected by the Colorado Department of Public Health and Environment.

What should I do if I think I came in contact with someone who has tested positive for COVID-19, but show no symptoms?

You should monitor yourself for the development of any COVID-19 symptoms during the next 14 days. Continue to practice social distancing and if you begin to feel ill, contact your primary care medical provider or the Health Center at Auraria for medical evaluation. In addition, wear a mask when in public.

Self-quarantine for 14 days. Self-quarantine is defined as staying at home so you do not potentially spread the disease to others. Within family households attempt to maintain social distancing as much as possible. If you remain asymptomatic (with no symptoms) for 14 days, you can end your self-quarantine.

However, continue to practice social distancing to protect yourself. 

If you should become symptomatic during your self-quarantine period, refer to the guidance above.

If I am feeling ill, should I call my medical provider prior to walking into their facility? Why? 

Yes, calling first, prior to directly walking in, is essential when there is an outbreak of a particular disease. This enables the staff to get ready for your visits and ensures that the appropriate screening questions can be asked over the phone.   

Which populations are most at risk for severe coronavirus symptoms and complications?  

The populations most at risk include older adults and those who have serious, complex and/or chronic medical conditions such as immune suppression, heart disease, diabetes and lung disease.  

With the majority of healthy, non-elderly individuals, are the symptoms of coronavirus severely debilitating?   

No, symptoms (fever, cough and shortness of breath) are most often minor for the majority of healthy people who get coronavirus. For those whose symptoms increase or worsen, it is important to seek medical care.   

I am not sick, but I am scared of all that is going on regarding coronavirus. Can I talk to someone to get the facts about this disease?  

Yes, you can contact the Health Center at Auraria by calling 303-615-9999 and ask for a coronavirus consultation. A medical provider will answer your questions and assist in determining facts from fiction (about coronavirus) so that you can feel less stress and anxiety. If additional assistance is needed, the Health Center can also connect you with counseling resources. There will be no charge for this visit. 

What does “social distancing” mean? 

Social distancing is a method of limiting exposure to disease, in which individuals attempt to limit their contact with others. For example, avoid large crowds, go to the store at “off hours,” avoid eating out in large restaurants, workout at home versus going to a recreation center, have a phone discussion versus a face-to-face appointment, etc. The goal is to limit the spread of a disease. If everyone participates in social distancing, disease transmission can be reduced and the impact to a community and citizens dramatically lessened.  

What does “self-quarantine” mean?  

A self-quarantine is a proactive step that a person can take if they are sick. It means that they would not go to school, work or engage with activities outside of their house. If you go on self-quarantine here are some helpful tips:  

  • Try to separate yourself from the rest of the household as much as possible. 
  • Wear a mask if you must be around other people. 
  • Cover your cough or sneeze with a tissue and wash your hands with soap and water for 20 seconds afterwards.  
  • Don’t share common items like towels or dishes, and wipe down surfaces such as door handles, and countertops.  
  • If you experience increased or worrisome symptoms, immediately contact your medical provider. 

Where can I find more information about COVID-19?

What are the best ways to prevent the spread of coronavirus?

The Centers for Disease Control and Prevention (CDC) recommend the following everyday practices to help prevent the spread of respiratory diseases such as coronavirus, including: 

  • Avoid close contact with people who are sick.  
  • Avoid touching your eyes, nose and mouth.  
  • Wear a face covering when in public. 
  • Stay home when you are sick.  
  • Cover your cough or sneeze into a tissue, then throw the tissue in the trash.  
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.  
  • Wash your hands with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing or sneezing.  
  • If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol. 

Has University-related travel been suspended?

 

Until further notice, all University-funded or affiliated travel through the end of the calendar year is suspended. Faculty, staff or students who foresee a need to travel that warrants an exception to this policy should act well in advance of their anticipated travel to secure such an exception (proposed by the relevant Dean and granted by the Provost for academic travel; and proposed by the relevant Director or AVP and approved by the COO for non-academic travel). No non-refundable expenses such as lodging, rentals, etc., should be incurred until this process is underway, and only in consultation with the approving officials.

MSU Denver asks that Roadrunners please use their best judgment when making decisions about upcoming business-related or personal domestic travel, particularly to those areas most affected by the coronavirus. Please check back often as we anticipate that this response may change as the situation continues to evolve.    

If it is determined to be in the best interest of an employee and the University to travel domestically, departments have the option of purchasing traveler’s insurance. This insurance could help recoup losses in the event a tripe must be canceled or reschedules. Questions about travel insurance can be sent to accountspayable@msudenver.edu

If a travel credit/voucher is issued to the traveler in place of a refund going to the University, those credits must be reported to The Controller’s Office at accountspayable@msudenver.edu.

Questions about study abroad can be directed to the Office of International Studies at 303-615-1222.

Specific questions about how to issue travel-related refunds to students, or other general financial questions for canceled study abroad trips can be directed to acctsvcs@msudenver.edu. Faculty members who would like to discuss international conference or travel plans should contact Provost Vicki Golich, Ph.D., at vgolich@msudenver.edu or 303-615-1900.

Is campus open?

Gov. Jared Polis relaxed certain distancing guidelines in late May and announced the phased and partial reopening of some businesses and services, but he reiteratedthat organizations that can continue work-from-home operations should do so. As such, MSU Denver employees will continue to work remotely for the foreseeable future.

Employees can continue to seek one-time campus access approvals by working with their supervisors and filling out the access approval form. Employees who need a broader exception to the one-time access rule must discuss their critical and ongoing needs with their supervisor as well as their chair or department head. 

University senior leaders, the Roadrunner Safe Return Committee, and AHEC and tri-institutional partners are continuing to develop safety guidelines, protocols and expectations to allow some employees to return more consistently to campus to support critical or timely work duties. The University also continues to plan for some face-to-face classes in late summer.   

More details on evolving approvals, processes and operations will be available by mid-June.

 

Has MSU Denver moved its classes online?

  • All MSU Denver courses are now online. As experts in their disciplines, faculty members are determining how best to use technology to enable students to complete their coursework and will communicate their plan directly to students enrolled in their courses. 
  • All classes in Maymester (May 26-June 6), the eight-week summer term (June 8-Aug. 1) and the first five-week summer term (May 26-June 27) will move to online formats. The second five-week summer term will include online courses (June 29-Aug. 1) and some face-to-face courses (July 6-Aug. 8). The face-to-face course offerings will be reserved for classes that rely heavily on labs and field experience, with our hope being that some in-person instruction will be available by that time.  
  • Administrative offices are now fully operational online. For more specifics, please refer to the Student FAQ on this website.

Student FAQ for online learning

Faculty FAQ for online learning

 

 

What is the plan for fall 2020 classes?

To ensure the safety of students, faculty and staff, the Auraria Campus is planning to adopt a mixed teaching and learning model that supports a robust array of on-campus and online classes for the fall 2020 semester. Social-distancing protocols projected for Denver this fall indicate that we will not be able to hold the same number of in-person courses on campus. MSU Denver will make every effort to safely accommodate the many classes that require a face-to-face learning experience while also greatly expanding and enhancing their online offerings. Students, faculty and staff, along with all people on the Auraria Campus, will be required to adhere to safety guidelines. Students will be notified throughout the summer by the Registrar’s Office or their academic department if a course they have registered for is impacted. 

 

How can I reach my contacts in administrative offices? 

All MSU Denver employees are now working remotely. The campus is fully operational online. You can reach any administrative office via email, phone or through their website. See the Student FAQ on this website for more specific information.

See other policy updates from Human Resources

 

Will MSU Denver host any events this semester?

All events for the summer semester have been canceled or postponed. This includes the cancellation of all MSU Denver Athletics events.

 

Are buildings being cleaned to prevent the spread of the virus?  

MSU Denver and the Auraria Higher Education Center (AHEC) are following recommended cleaning protocols for all buildings. We are also working to determine the most efficient way to deep clean these spaces.

 

Can I park on campus? 

Parking fees are not being charged on campus at this time. However, only mission-critical and essential employees, and patients going to the Health Center at Auraria are allowed on campus. Please continue to park in designated parking spaces and abide by parking rules. The campus camping prohibition remains in place. No camper or RV parking allowed. Connecting to utilities is prohibited. 

 

Can I pick up mail and packages sent to campus?

All mail and packages will be received and held. Only mission-critical and essential personnel may pick up critical or essential mail and packages.

How to pick up your mail and packages:

  • Arrange a pick up time:
    Joe Duran | Mail Services | 303.556.3265
    Hours: M–F, 8 a.m.-5 p.m

  • Stop by Distribution Services:
    Pickup Hours: M-F, 10:30 a.m.–5 p.m. (to allow time for morning sorting)
    Distribution Services is located in the rear of the Administration Building at 1201 5th Street, Denver CO. Ring the doorbell next to the large black door for service. You must present your Auraria Campus ID to retrieve mail and packages.

Are athletics events cancelled?

MSU Denver Athletics announced March 12 that it has suspended all athletic competition and recruiting. This followed the NCAA’s decision to cancel championships for spring sports.

For more information go to https://roadrunnersathletics.com/

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