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Self Service Overview

Asset Management Tool – Self Service Overview

The following guide is designed to help answer some of the more frequently asked questions about Self Service features included in the Asset Management Tools deployed on MSU Denver managed computers and to illustrate some of the functionality and benefits available.

 

What is the Self Service feature?

The Self Service feature allows users to install, update, and uninstall pre-approved applications on their University issued computer without requiring ITS support or intervention.

 

What is available through the Self Service feature?

The Self Service feature includes University licensed software; free supported software, system updates/patches, and maintenance utilities.

Some examples of the University licensed software are Microsoft Office Suite, Adobe Creative Cloud, and Read & Write.

Some examples of the free supported software include Google Chrome and Mozilla Firefox, browser add-ons such as Adobe Flash, Microsoft Silverlight, Oracle Java, and other software such as iTunes, VLC, Tableau Reader, FileZilla, and Notepad++.

Some examples of maintenance utilities are tools to run diagnostics and fixes such as check disk and disk permission repair.

 

How can I tell if SCCM is installed on a Windows computer?

The SCCM system leverages a small application on each device, which will check in to the server on a regular basis. To determine whether SCCM has been installed on a specific workstation, try one of the two instruction sets below:

  1. Open the Control Panel by clicking the Start Orb, then select "Control Panel" in the right-hand column.
  2. Select the "System and Security" category.
  3. The presence of the Configuration Manager icon in this list indicates that SCCM has been installed on the device.

Additionally, SCCM will add entries to the system Start menu.

  1. Click on the Start Orb, then select "All Programs".
  2. Click on "Microsoft System Center". The Configuration Manager folder will include an entry for Software Center.

 

How can I tell if the Casper Suite is installed on a Mac computer?

The Casper Suite system leverages a small application on each device, which will check in to the server on a regular basis. To determine whether the Casper Suite has been installed on a specific workstation, use the instructions below:

For Mac laptops and desktops:

  1. Open a new Finder window by clicking the Finder icon in the dock.
  2. Select the “Applications” folder from the sidebar.
  3. Find the “Self Service” app. If this app is present, your Mac is enrolled in the Casper Suite.

For iPad, iPod Touch and iPhone:

Look for the “Self Service” app on your home screen.

 

How do I install software using the Self Service feature?

The Self Service feature is only available on University issued computers with the AMT client installed.  View instructions for your computer's operating system below.


1) Search for "Software Center".

2) Open the Software Center app.

 

Instructional image for installing software using Software Center

 

3) In Software Center, use the search bar to look for your desired app (you can also scroll through the list or use the filtering options to locate it). Once you've found it, click the app for more information.

 

Instructional image for installing software using Software Center

 

4) Once you've found the app you're looking for, click the Install button. Note that different apps will have different installation times, and some may require you restart your computer.

 

Instructional image for installing software using Software Center

1) Open Spotlight.

2) Search for "Self Service" and open the app with the MSU Denver logo.

  • Note: If you do not have the app installed on your MSU Denver computer, please contact the ITS Service Desk.

Instructional image for installing software using Self Service

 

3) In Self Service, use the search bar to look for your desired app (you can also scroll through the list to locate it).

4) Once you've found the app you're looking for, click the Install button. Note that different apps will have different installation times, and some may require you restart your computer.

 

Instructional image for installing software using Self Service

Last Update: March 2020


Further Assistance


If you have additional questions, concerns, or need immediate assistance - Please contact the MSU Denver Helpdesk.


 


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