Information Technology Services
Windows 10 Upgrade
Information Technology Services (ITS) is excited to announce that MSU Denver computers can now be upgraded to Windows 10! This latest version of the Microsoft Windows operating system provides updated security, improved accessibility, integration with Office 365, and more. Anyone with a managed MSU Denver computer currently running Windows 7 or Windows 8.1 will be able to run the in-place upgrade directly from Software Center; no phone call or appointment with ITS is necessary!
Before you Upgrade...
Please keep the following in mind when upgrading your assigned computer to Windows 10:
- Back up your data first: While the upgrade is designed to keep your applications and data intact, data loss is always possible, so we strongly recommend backing up your data before you run the upgrade. You can use any backup method you prefer, but ITS recommends backing your data up to the cloud using the OneDrive for Business app in your Office 365 account (please see FAQ #15 at the bottom of the page for instructions on how to use OneDrive for Business). ITS cannot restore any data lost in the upgrade process.
- The upgrade must be run on campus: Your computer will need to be connected to the physical MSU Denver network to complete the upgrade. Wireless won't work!
- Give it time: The full upgrade process usually takes between 90-120 minutes, during which you won’t be able to use your computer. Please ensure there’s adequate time for the upgrade to finish, and don’t shut off the computer or disconnect it from the network while the upgrade is running.
- You don't need to upgrade immediately: The upgrade isn’t required right now, so you can run it at whatever time is most convenient for you. However…
- Don’t delay: Microsoft’s extended support for Windows 7 will end in January 2020, so all devices need to be upgraded by the end of the year!
Departmental computers that aren’t assigned to a specific user—such as front desk, adjunct, or other shared-use computers—can be upgraded, as well, but please keep in mind that multiple users may need to back up their data before the upgrade process is started. Please consult with your coworkers before upgrading these devices!
How to Upgrade
The Windows 10 upgrade is available from Software Center on all managed computers running Windows 7 or Windows 8.1. To upgrade, simply open Software Center from your Start menu, open the Operating Systems section of the left, select the Windows 10 item, and click "Install".
If you’re not comfortable running the upgrade yourself, or if you’re unable to do so for any reason, ITS will begin accepting appointments to upgrade machines on Friday, May 24th. If you'd like to schedule an upgrade, please contact the ITS Helpdesk at 303-352-7548 or support.msudenver.edu.
- What is Windows 10?
Answer: Windows 10 is the latest version of Microsoft's Windows operating system. For more information, please read Microsoft's new user guide, Getting to know Windows 10 for employees.
- What version of Windows 10 will be installed?
Answer: Windows 10 Enterprise. The upgrade being deployed to MSU Denver computers is specifically version 1809.
- When will updates to Windows 10 be available?
Answer: Minor updates and security patches will be pushed out to managed computers at regular intervals throughout the year. Major releases of Windows 10 will be released every summer, using the version Microsoft released in the previous fall. ITS regularly tests patches and updates before making them available to the University to ensure they do not conflict with MSU Denver computing environments.
- What are Windows 10's system requirements?
Answer: Any computer upgrading to Windows 10 will need at least 26 GB of free space on the hard drive. Computers issued by MSU Denver should meet most other system requirements for Windows 10, but the upgrade task in Software Center will ensure your computer meets all system requirements before trying to run the upgrade itself. Please visit Microsoft's website for specific system requirements.
- Do I have to upgrade to Windows 10?
Answer: All MSU Denver devices running Windows 7 will need to be upgraded by January 2020, when Microsoft is ending extended support for Windows 7.
- What if my computer can't upgrade to Windows 10?
Answer: Any computer upgrading to Windows 10 will need at least 26 GB of free space on the hard drive. If you don't have this much free space, you'll need to either delete some files or uninstall some programs before running the upgrade. Take note, if the data you back up from your computer isn't used very often, you can always delete it from the hard drive and retrieve it from backup later if you need it. If you've verified you have the necessary disk space but the upgrade won't run for you, please contact the ITS Helpdesk at 303-352-7548 or support.msudenver.edu.
- What if I don't have Software Center on my computer?
Answer: If Software Center is not installed on your assigned MSU Denver computer, the computer is not enrolled in the MSU Denver Asset Management Program. Please visit the Asset Management Program Knowledgebase page for more information on the program, including how to enroll your computer in it.
- Can I get a new computer with Windows 10 already installed instead of going through the upgrade process?
Answer: Any MSU Denver computers that are out of warranty should be replaced with newer hardware, and ITS will install Windows 10 on any new computer as part of the standard imaging process. If you would like to check if your computer is eligible for replacement before attempting the Windows 10 upgrade, please fill out the Hardware Request Form.
- Can I drop off my computer with ITS and have them upgrade it to Windows 10 for me?
Answer: Any upgrade requests will need to be scheduled with ITS ahead of time to ensure they can be completed in a reasonable time frame. ITS will begin accepting requests for upgrade appointments on Friday, May 24th. If you'd like to schedule an upgrade, please contact the ITS Helpdesk at 303-352-7548 or support.msudenver.edu.
- For laptops: Upgrade appointments will take place every Thursday, and will require the user drop off their laptop to AD 475 or WC 243, as arranged ahead of time. ITS will perform the upgrade and have the computer ready for pickup the following Friday afternoon.
- For desktops: Desktop computers should not be dropped off with ITS. Please contact ITS to make other upgrade arrangements.
- Is the Windows 10 upgrade available for personal computers?
Answer: No. MSU Denver's Windows 10 site license is only available for MSU Denver-owned computers.
- Will I still be able to access MSU Denver network resources on Windows 10? ex. Banner, VPN, Y: drive
Answer: Yes. All network resources have been tested and verified to work with Windows 10, and the upgrade process won't break any connections with these resources.
- Will I still be able to use MSU Denver printers on Windows 10?
Answer: Networked MSU Denver printers will continue to work on Windows 10 without any problems, and the upgrade process won't break any connections with these devices. If you have a local printer, new drivers may need to be installed before it will work on Windows 10. Driver availability is dependent on the printer provider, but generally speaking, the newer the printer is, the more likely there will be a Windows 10 driver available for it. If you have any concerns about local printer compatibility with Windows 10, please check the printer provider's website.
- Will I still be able to use the same software on Windows 10?
Answer: MSU Denver's widespread, business-critical software has been tested and verified to work with Windows 10. This includes the Microsoft Office suite, Adobe Creative Cloud, Tableau Reader, and many others. More uncommon programs have been tested on managed computers, but unmanaged computers may have uncommon or personally-licensed programs installed. Software compatibility in these cases is dependent on the software provider, but generally speaking, the newer the software is, the more likely it will be compatible with Windows 10. If you have any concerns about software compatibility with Windows 10, please check the software provider's website.
- Will I still be able to use my peripheral devices? ex. webcams, external hard drives, local printers
Answer: New drivers may need to be installed before a peripheral device will work on Windows 10. Driver availability is dependent on the device provider, but generally speaking, the newer the device is, the more likely there will be a Windows 10 driver available for it. If you have any concerns about device compatibility with Windows 10, please check the device provider's website.
- How do I back up my data using OneDrive for Business?
Answer: There are multiple methods to move data into OneDrive for Business. The simplest method is to use the web portal; Microsoft has provided instructions on how to upload files and folders to OneDrive for Business using this method. ITS has also written instructions for Syncing OneDrive for Business to your computer by configuring the OneDrive client on your computer.
- Getting to know Windows 10 for employees - New user guide from Microsoft to learn the basics of Windows 10
- Shortcut Keys for Windows 10 - A list of common and useful shortcut keys for Windows 10
- Asset Management Program - Information on using Software Center