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ITS Newsletter

New Director of Application Services

We are excited to welcome Paul Allison to MSU Denver as the new Director of ITS Application Services. Paul brings significant expertise to our team, developed over a long career in both higher education and industry. Prior to joining MSU Denver ITS, Paul gained extensive higher education leadership experience at Duquesne University. He has also been an active participant on the EDUCAUSE ECAR IT Strategic Planning working group and published higher education focused articles and white papers. These skills, as well as Paul’s experience with Banner, will be extremely beneficial to MSU Denver as he leads the efforts to manage the systems, applications, and data that are essential to the University's success. Welcome, Paul!

Telephony Initiative Update: Deployment Phase Completed!

The ITS Telephony Implementation Team has completed Waves 0-4 of the Telephony Initiative and successfully deployed new telephones and phone numbers to all MSU Denver departments and employees. The deployment phase of this initiative began in July 2017 and was completed in early December. In total, 21 MSU Denver campus buildings, 111 departments, 2,000 physical phones, and 2,483 employees were migrated to the new telephone system.  

We would like to thank the core team members for their successful efforts: Jesse Berry, Bruce Krueger, Conn Rogers, Mike Hart, Dave Schuette, Jesse Nguyen, Pom Chan, and Quyen Tran. The next phase of the initiative will include deploying telephones to classrooms and conference rooms as well as providing training on how the use the new phones.

How to Find the New Phone Numbers

Now that all MSU Denver departments and employees have new phone numbers, you may be wondering how to find the new numbers. Two methods that we suggest are:

MSU Denver A-Z Directory 

  1. Go to the Faculty & Staff Hub.
  2. Click the A-Z Directory link under the 'Employee Systems, Services & Reporting' heading.
  3. If you're searching a faculty or staff member's phone number, click the 'Faculty and Staff Search' link located on the left side of the MSU Denver A-Z screen and search by the person's Last Name and First Name.
  4. If you're searching for a main departmental phone number, click the 'Offices & Services A to Z' link located on the left side of the screen.

MSU Denver Website Search Function

  1. Click the 'SEARCH' button located near the top any of the MSU Denver webpage.
  2. Type the person's first and last name in the search bar.
  3. Links to information about that person will be listed. The first link in the list should be that person's Directory Profile in the MSU Denver A-Z Directory.

You can find helpful information about how to use your new phone at If you have any questions, please check with your department's administrative support staff, because they know answers for many common questions. If they are unsure of the answer, please contact the ITS Helpdesk at 303-352-7548 or

A New Way to Stay Informed about Technology

ITS offers an easy way for you to stay informed about MSU Denver technology offerings (such as Blackboard Learn and Banner) through, a system-status tool. On the MSU Denver ITS Service Status webpage, you can get up-to-date information, including announcements about planned maintenance, outages and security alerts. If you would like to receive notifications whenever ITS creates or updates an incident, simply click the 'SUBSCRIBE TO UPDATES' button located on the MSU Denver ITS Service Status webpage and sign up to receive emails, SMS messages or both.

Data Privacy Day is January 28

January 28 has been designated as Data Privacy Day, an internationally-recognized event dedicated to building awareness about the importance of privacy and protecting personal information in our tech-saturated world. You may not realize it, but you are continuously generating data about yourself when you search the Internet, use apps, visit websites, and communicate via email and social media. Data is also created when you use electronic devices that are connected to the Internet, like smartphones, TVs, cars, cameras, wearables, toys, and appliances. 

These technologies and the resulting data can make your life easier and more convenient, but the data can also be used by others to track your behavior, oftentimes without your knowledge or consent. Worst case is someone with malicious intent getting access to the data and stealing your personal information, money, or identity.

Here are a few specific steps you can take to protect your online information, identity, and privacy: 

  • Personal information is like money. Value it. Protect it. Be thoughtful about how your personal information is collected through apps and websites. Check the company’s privacy policies to find out if your data is being collected and shared.
  • Own your online presence. Learn about and use privacy and security settings on your favorite games, apps, and platforms to control how much information you share and with whom.
  • Share with care. Think before posting information about yourself or others online. Consider what a post reveals, who might see it, and how it could be perceived now and in the future.
  • Lock down your login. Usernames and passwords are not enough to protect key accounts like email, banking, and social media. Use the strongest authentication tools available, such as biometrics, security keys, or a unique one-time code through an app on your mobile device. Don’t re-use the same password on multiple sites.  Using a password manager application is one way to make this easier.
  • When in doubt, throw it out. Cybercriminals often use links in emails, social media posts, and online advertising to steal personal information. Even if you know the source, if something looks suspicious, report it or delete it. If you receive any suspicious messages in your MSU Denver email account or notice any other suspicious activities, please report them to

For more information about Data Privacy Day and how to protect your personal information, please visit the Stop.Think.Connect website.


Meet the Application Services Team

We would like to introduce you to our Application Services Team, the technology experts responsible for supporting Banner, MSU Denver’s comprehensive information system, and other essential applications, as well as the University’s data reporting efforts. Several members of this team work directly with campus constituents such as Enrollment Services, Financial Aid, Finance, and the Student Health Center. However, many others work behind-the-scenes, but play an essential role in managing the University’s primary systems, applications, and data. 

The Application Services Team includes:

  • Paul Allison, Director 
  • Rick Beck, Interim Manager, Administration and Financial Systems 
  • Pat Condon, Project Manager 
  • Mohamed Elshakh, Manager, Student Technology and A/R 
  • Samantha Kalinowski, Data Specialist 
  • An Le-Nguyen, Applications Developer Financial Aid 
  • Angie Martinez, Senior Systems Analyst 
  • Matthew Matinova, Data Specialist 
  • Omer Mustafa, Data Warehouse Manager 
  • Richard Newton, Manager, Financial Aid and Business Intelligence 
  • MyLinh Nguyen, Senior Applications Developer 
  • Tung Nguyen, Database Administrator 
  • Wes Pembrook, Manager, Data Warehouse & Reporting 
  • Eric Peng, Applications Developer Student, A/R 
  • Tom Pond, Senior Applications Developer 
  • Steve Princehouse, Applications Developer 
  • Ken Roberts, Database Administrator 
  • Michael Salazar, Data Specialist 
  • Rakhee Shastry, Applications Developer 
  • Steve Stanek, Senior Systems Analyst 
  • Fred Steeve, Applications Developer 
  • John Warren, Applications Developer Student/Mobile 
  • Aubrey Whitley, Manager, Database Administration 

Special thanks to this team for their invaluable efforts to keep MSU Denver functioning effectively and efficiently.

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