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ITS Newsletter

November 2017 ITS Newsletter Header

Telephony Initiative Update: Wave 4, SSB, Final Building Deployment!

The ITS Telephony Implementation Team has completed Waves 0-3 of the telephone deployment initiative and is now working on the final Wave and building — the Student Success Building (SSB). The deployment phase of this University-wide initiative began in July 2017, and we expect to complete the SSB by early December, 2017. To date, 20 MSU Denver campus buildings, 81 departments, and over 2,000 users have been migrated to the new telephone system. Roughly 1,300 physical phones have been deployed so far!

Clients using the new phone system can submit a Helpdesk ticket at or call 303-352-7548 with any questions or requests. Additionally, if you hire any new employees, please contact the Helpdesk to get their new phone set up. Thank you in advance for your patience as we work through the ticket queue.

If your office is located in the SSB, and you would like information about what you need to do prior to receiving your new telephone, please watch the entertaining and informative What's Needed From You? video. It provides helpful information about preparing your workspace prior to the telephone deployment in your department.

If you’ve already received a new phone, it is recommended that you:

  • Change the greeting on your former phone number to inform callers that you have a new number. This message will remain on the AHEC phone system through December 1, 2017.
  • Set your former phone number to not accept voicemail messages.
  • Check to see that your phone number has been updated in Banner. ITS recently implemented a process to automatically update the phone numbers in Banner. However, if you want to update your phone number immediately, you can log into Banner and change it.

The First Steps webpage provides instructions for completing the steps listed above. You can also find helpful information about how to use your new phone at and general information about the project on the Telecommunications Initiative webpage.

PitchLX and TLTS Bring Big Praises to MSU Denver

For the first time, PitchLX was held as a devoted TLTS kickoff-event (October 12, 2017) at the Commons on Champa. This innovative new experience, open to all higher education professionals (faculty, staff, administrators, etc.), culminated in a live Pitch-off competition where 7 participants delivered 3-minute pitches for existing or theorized innovative ideas with the potential to significantly shape the future of teaching and learning with technology. Following each pitch, a panel of four expert judges (representing MSU Denver, CU Denver, CU Boulder, and Northrop Grumman) conducted a live Q&A/critique, and awarded points based on feasibility, creativity, pedagogical value, and overall delivery.

 The 2017 PitchLX winner was OpenFi, an Auraria Library initiative which aims to provide internet access for all Auraria campus students. More details and ongoing support options can be found at

The 6th Annual Teaching and Learning with Technology Symposium was held on October 13, 2017, and introduced an exciting and significant change to the event. Instead of a traditional session and track-based event which is passive in nature, TLTS 2017 challenged attendees to think critically, work collaboratively, and take an active role in shaping the event. Attendees collaboratively Discovered, Framed, Imagined, Prototyped, Engaged, and Reflected upon unique and meaningful solution designs focused on one of three themes, Creativity & Design, Equity & Social Justice, and Leadership & Vision.

For the first time since its inception, a mission statement was created to influence future event alignment and establish a shared purpose and vision for future iterations.

Mission Statement:

The Teaching and Learning with Technology Symposium (TLTS) exists as a collaborative venue for higher education professionals to critically learn, discuss, and create. We aim to cultivate a regional network focused on creativity, equity, leadership, and the creation of artifacts that inspire, and positively shape, the future intersection of teaching, learning, and technology.

The keynote speaker, Dr. Remi Kalir from the University of Colorado Denver, embodied the symposium mission by sharing a powerful opening keynote address covering practical tools and stories from each of the three themes, Creativity & Design, Equity & Social Justice, and Leadership & Vision.

A photo archive from both events can be seen here.

If you have any questions about these events, please contact Senior Instructional Designer, Taylor Kendal.

Upcoming Quality Matters Mountain Regional Conference

The Call for Proposals is currently open for the Quality Matters (QM) Mountain Regional Conference coming to MSU Denver on April 12 & 13, 2018.  This is a great opportunity for faculty, staff, and administration to participate in an intimate regional conference related to online education and quality assurance. In an effort to bring targeted relevance to MSU Denver, we have established the following concentrations:

  • How QM Benefits Courses
  • Creative Paths to Quality
  • QM as a System
  • Blended Learning Through the QM Lens
  • Program Certification, Accreditation

The proposal deadline is Dec. 6, 2017 so please spread the word and encourage your colleagues to consider submitting a proposal.

Full details (including concentration descriptions) are on the QM Mountain Regional Conference website. If you have any questions, please contact ETC Senior Instructional Designer, Alex McDaniel or Taylor Kendal.

Scheduled Maintenance on November 16 & 18

Information Technology Services (ITS) will perform maintenance on the Banner system from 10:00 p.m. on Thursday, November 16 until 6:00 a.m. on Friday, November 17. Banner will not be available during the maintenance period.

Additionally, Blackboard Learn will be unavailable from 10:00 p.m. on Saturday, November 18 until 4:00 a.m. on Sunday, November 19 while Blackboard Managed Hosting Engineers perform critical infrastructure updates to all client systems.

Please contact the ITS Helpdesk at 303-352-7548 or if you have any questions or concerns about either of these system updates.

Shop Safe Online, Even on Black Friday!

From the EDUCAUSE Security Awareness Initiative Webpage

Did you know? In 2016, for the first time ever, shoppers bought more online than in stores. The holiday season is the perfect time for cybercriminals to take advantage of unsuspecting online shoppers. When you go to the grocery store or local shop, it's habit to grab your reusable bags, lock the car, and make sure you've safely put away your credit card or cash before heading home with the day's purchases. Similar precautions need to be taken when you're shopping online from the comfort of your own home. If you make these simple precautions regular online shopping habits, you'll be protecting your purchases and personal information.

The National Cyber Security Alliance recommends following these basic steps so you'll be ready to cybershop safely and securely.

  • Lock down your login. One of the most critical things you can do in preparation for the online shopping season is to fortify your online accounts by enabling the strongest authentication tools available, such as biometrics, security keys or a unique one-time code through an app on your mobile device. Your usernames and passwords are not enough to protect key accounts like e-mail, banking, and social media.
  • Keep clean machines. Before searching for that perfect gift, be sure that all web-connected devices — including PCs, mobile phones, smartphones, and tablets — are free from malware and infections by running only the most current versions of software and apps.
  • Shop reliable websites online. Use the sites of retailers you trust. If it sounds too good to be true, it probably is!
  • Conduct research. When using a new website for your holiday purchases, read reviews and see if other customers have had a positive or negative experience with the site.
  • Personal information is like money: value it and protect it. When making a purchase online, be alert to the kinds of information being collected to complete the transaction. Make sure you think it is necessary for the vendor to request that information. Remember that you only need to fill out required fields at checkout.
  • Get savvy about Wi-Fi hotspots. If you are out and about, limit the type of business you conduct over open public Wi-Fi connections, including logging in to key accounts, such as e-mail and banking. Adjust the security settings on your device to limit who can access your phone. If you must use open Wi-Fi connections, connect to a virtual private network (VPN) first.
  • Check the address bar. Look for the green lock icon and https:// in the URL before using your credit card online.


Meet the Liaisons

We would like to introduce you our Desktop Support Liaisons — Lee Crawford, Crystal Ball, PJ Cheng, Anna Liisa Breit, and Steve Patterson. This elite group of technology experts provides a personal connection between ITS and the MSU Denver academic and administrative departments that ITS serves. For example, if your department has a project that involves technology, a liaison will work with you to ensure that all of your technology related needs are met. Additionally, all of the liaisons are fully trained and experienced in troubleshooting computer-related problems, so if there’s an issue that the ITS Helpdesk is not able to resolve remotely, a liaison will come to your office to provide one-on-one assistance. The liaisons also work collaboratively with the University departments, the other liaisons, and ITS staff members to share ideas about improvements, efficiencies, and new technology tools.

The Desktop Support Liaison program began in 2013 as a pilot project with one liaison who supported all of the departments in the Student Success Building. Within six months, it was clear that the program was a huge success, so now a team of five liaisons supports the entire MSU Denver campus community. This successful program has fostered trusting relationships between the University community and ITS and helped to define and support the technical needs of the individual departments and the campus. The liaisons are led and managed by Lee Taylor, who also oversees the Helpdesk staff, within the ITS Client Services department.


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