Skip to main content Skip to main content

ITS Newsletter

April 2017 ITS Newsletter Header

MSU Denver’s Telephone System Upgrade Continues

Information Technology Services continues to upgrade MSU Denver’s telephone system to a modern VoIP (Voice over Internet Protocol) unified communications solution. The new system will offer many benefits, including improved call quality, built-in directory information, voicemail and e-mail integration, video conferencing tools, and self-configuration of features. 

New telephones will be distributed to all University departments in planned phases during the spring, summer and fall semesters, with the goal of having the new system fully implemented by December 1, 2017. Additionally, new telephone numbers will be assigned to replace most existing phone numbers. To ensure that the specific communication needs of each department are successfully met and to help with the transition to the new phone system, ITS will coordinate with and provide training for the administrative support staff (or requested point of contact) over the next several months. 

Visit the Telecommunications Initiative webpage to learn more about this important initiative. While you’re there, be sure to watch the informative (and entertaining) video! If you have any questions, please contact the ITS Helpdesk at 303-352-7548 or

Expand Your Skills with

Have you ever wanted to learn more about Microsoft Excel, Word, Skype for Business, or OneDrive? Or maybe you’re creative and want to learn about Adobe Photoshop, Illustrator, or InDesign. Or perhaps you want to hone your soft skills to become more productive, communicate better, and work effectively on a team. Good news! All MSU Denver faculty and staff have unlimited, free access to the highly-regarded online tutorial service, offers thousands of video courses designed to enhance your software, creative, technology and business skills. is available 24/7 and can easily be accessed using handheld devices. All of the courses are written by trained professional and divided into small videos, making them engaging and allowing you to gain knowledge efficiently. You can even create a favorites list to return back to at any time. 

To access, go to and select the ‘Sign In’ option in the upper right corner of the page.  In the sign-in window, click on the, ‘Sign in with your organization portal’ link below the Continue button. You’ll be directed to our single sign-on page where you can sign in using your MSU Denver NetID and NetID password. 

Join a Growing Community Focused on Continuous Course Improvement

In order to prepare our students for successful careers, and meet our shared mission of providing high-quality, accessible and enriching education, it’s essential that we look towards continuous improvement. The CourseAssist, CourseConstellation and ELITE Certification programs are designed to facilitate such improvement. This is just a quick reminder to all MSU Denver faculty interested in participating in these unique professional development opportunities.

We invite you to explore the choices below and encourage you to submit your application for Fall work cycle, to any of the programs that you would like to participate in: 

  • CourseAssist (application deadline Monday, May 15th, 2017 at 11:59 pm)
  • CourseConstellation (application deadline Monday, May 15th, 2017 at 11:59 pm)
  • ELITE Certification (application deadline Tuesday, May 2nd, 2017 at 11:59 pm)

Want to learn more? Check out our articles in the previous Information Technology Services March 2017 Newsletter, "Need a Course Makeover?” and "Get a Competitive Edge!”. Spring is passing quickly, apply today!

PitchLX: Creating a New Era of Innovation at MSU Denver

What would Shark Tank meets TEDx look like in Higher Ed? The ITS Education Technology Center (ETC) has been cultivating a collaborative network of institutional and private partnerships in support of a new pilot project, Prospective Innovations in Teaching and Learning Xperiences (PitchLX). Change is inevitable and time is fleeting, so startup and business success is increasingly predicated on the ability to effectively pitch a new idea, product, or service to potential stakeholders. Shouldn’t a similar landscape exist in education to breed innovative thinking and cultivate ideas that meet the ever-changing expectations of students?

Open to all higher education personnel, and driven by a live pitch-off event, PitchLX brings together up to 10 participants to deliver pitches for existing or theorized innovative ideas which have the potential to significantly shape the future of teaching and learning with technology (moonshots welcome). Following each pitch, a panel of expert judges conduct a live Q&A/critique, and award points based on feasibility, creativity, sound pedagogy, and overall delivery. Prizes are awarded and resources invested, so innovative thinking and preparation are critical and highly encouraged.

Most recently, PitchLX was one of eight teams represented at the Online Learning Consortium’s 2017 Solution Design Summit in New Orleans, where the idea was refined and pitched to a nationwide audience of education professionals. We are currently awaiting feedback and results, but feel confident that PitchLX will receive further national exposure and support based on early feedback from key OLC constituents.

To learn more or find out how you can get involved, contact Sr. Instructional Designer Taylor Kendal or visit 

Scheduled Maintenance on May 12

ITS will perform maintenance on the numerous systems from midnight until 6:00 a.m. on Friday, May 12. Banner and the degree auditing systems will not be available during the maintenance period. If you have any questions or concerns, please contact the ITS Helpdesk at 303-352-7548 or

Don’t Be Fooled! Protect Yourself and Your Identity

From the Educause Security Awareness Initiative webpage

According to the US Department of Justice, more than 17 million Americans were victims of identity theft in 2014. EDUCAUSE research shows that 21 percent of respondents to the annual ECAR student study have had an online account hacked, and 14 percent have had a computer, tablet, or smartphone stolen. Online fraud is an ongoing risk. The following tips can help you prevent identity theft.

  • Read your credit card, bank, and pay statements carefully each month. Look for unusual or unexpected transactions. Remember also to review recurring bill charges and other important personal account information.
  • Review your health insurance plan statements and claims. Look for unusual or unexpected transactions.
  • Shred it! Shred any documents with personal, financial, or medical information before you throw them away.
  • Take advantage of free annual credit reports. In the US, the three major credit reporting agencies provide a free credit report once a year upon request.
  • If a request for your personal info doesn’t feel right, do not feel obligated to respond! Legitimate companies won’t ask for personal information such as your social security number, password, or account number in a pop-up ad, e-mail, text, or unsolicited phone call.
  • Limit the personal information you share on social media. Also, check your privacy settings every time you update an application or operating system (or at least every few months).
  • Put a password on it. Protect your online accounts and mobile devices with strong, unique passwords or passphrases.
  • Limit use of public Wi-Fi. Be careful when using free Wi-Fi, which may not be secure. Consider waiting to access online banking information or other sensitive accounts until you are at home.
  • Secure your devices. Encrypt your hard drive, use a VPN, and ensure that your systems, apps, antivirus software, and plug-ins are up-to-date.

If you become a victim of identity theft:

  • File a report with the US Federal Trade Commission at
  • Use the identity theft report to file a police report. Make sure you keep a copy of both reports in a safe place.
  • Flag your credit reports by contacting the fraud departments of any one of the three major credit bureaus: Equifax (800-525-6285), Experian (888-397-3742), or TransUnion (800-680-7289).

ITS Newsletter Footer?

Edit this page