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System Updates & Patches

When an update is released for a service or software used at MSU Denver, ITS will put that update through a testing period to ensure it is compatible with the MSU Denver computing environment. Updates that have been tested successfully are then made available to MSU Denver computers. The update schedule will vary depending on the type of computer. Please check below for more information.


Managed Windows Computers

Updates for managed Windows computers are made available in bulk every month through Software Center. Users will have two weeks to install the updates at their convenience, after which the updates will be installed automatically.

When updates are available, users will receive periodic notifications like the one below. The frequency of these notifications will increase as the two-week deadline gets closer.

A computer prompt that there are required software changes

Clicking this notification will open a window in Software Center with information on all the pending updates and options for when to install them.

  • If "Right now" is selected: The updates will be installed immediately, but the computer will still be useable. If the updates require a restart, users will receive a prompt to restart the computer to complete the installation. This restart can be postponed by the user up until the two-week deadline.
  • If "Outside my business hours" is selected: The updates will be installed the next time the computer is on outside of its set business hours. By default, all managed Windows machines have business hours set from 5 a.m. - 10 p.m., Monday - Friday. Users can view or set their own business hours if desired by clicking the "Configure my business hours" link.

An example of an update prompt, with a list of available updates and options to schedule their install

Deployment & Restart Deadline

If no action has been taken by the user two weeks after the updates were made available, for a 48-hour period, the updates will install automatically the next time the computer is on outside of the computer's set business hours. If the updates cannot be installed in these 48 hours, updates will be installed the next time the computer is on regardless the set business hours.

If installed updates require a restart, and the two-week deadline has passed, users will receive a prompt like the one below informing them their computer will automatically restart in 180 minutes.

An example of a restart prompt after software has been updated

Unmanaged Windows Computers

Unmanaged University-issued computers will receive security updates directly from Microsoft. Users will be prompted to restart their computer if required.

Setting Business Hours

You can set your computer's business hours before updates are available by opening Software Center from the System Tray.

Screenshot of steps to change business hour settings in Software Center

From there, if you select the "Options" section on the left, you will be brought to a screen that will let you set your computer's business hours.

Screenshot of steps to change business hour settings in Software Center

Computers running macOS 10.13.4 and above will be configured to install security patches that have been in production for at least 30 days.

Computers running any version of macOS older than this, due to limitation, will check for and install updates daily. ITS recommends anyone with a computer running macOS 10.13.3 or older update to the latest operating system version.

Unmanaged MSU Denver Apple computers will check for and install updates daily. ITS recommends anyone with an unmanaged computer to enroll it in the Asset Management Program.

In all cases, the computer will prompt for restart when applicable.

Upgrading your MSU Denver computer's operating system (OS) to a new, major release (ex. Windows 7 to Windows 10, macOS 10.13 High Sierra to macOS 10.14 Mojava) is usually more involved than regular software and security updates. New releases may have new hardware requirements that older computers can't support, or may require a complete re-install of the OS to function correctly. As such, whenever a major release of the Windows or macOS platform is made available to the public, ITS begins testing the new release to determine the requirements of the upgrade process, and to ensure the release is compatible with frequently-used MSU Denver applications and systems. This usually creates a delay between when a major OS is first released and when it is made available on MSU Denver computers, so whenever a major release has been approved for use in the MSU Denver technology environment, ITS sends out official communications informing the MSU Denver community that the new release is available, along with any relevant instructions for how to get assigned or departmental computers updated. If you have questions about a new major OS release in the MSU Denver computing environment, please watch for official ITS communications, Early Bird articles, or contact the ITS Service Desk.

Revised: September 2019


Further Assistance


If you have additional questions, concerns, or need immediate assistance - Please contact the MSU Denver Helpdesk.


 


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