Information Technology Services

INCIDENT & CHANGE MANAGEMENT

ITS maintains an enterprise-wide ITSM (IT Service Management) platform, which can be leveraged by other service units for request tracking. ITS uses the BMC Footprints platform to manage all support and change requests submitted through the department. This solution is also available for other departments in need of a request management platform.

Details

To request more information regarding BMC Footprints or discuss how it may be implemented within your environment, please submit a ticket via support.msudenver.edu.

Resources

Please submit requests via support.msudenver.edu​.

Help and Support

For more information or help with this service go to support.msudenver.edu.