Information Technology Services
INCIDENT & CHANGE MANAGEMENT
ITS maintains an enterprise-wide ITSM (IT Service Management) platform, which can be leveraged by other service units for request tracking. ITS uses the BMC Footprints platform to manage all support and change requests submitted through the department. This solution is also available for other departments in need of a request management platform.
To request more information regarding BMC Footprints or discuss how it may be implemented within your environment, please submit a ticket via support.msudenver.edu.
Please submit requests via support.msudenver.edu?.
Help and Support
For more information or help with this service go to support.msudenver.edu.