Student Care Center
MSU Denver's Student Support and Emergency Assistance Services
The Health Center at Auraria remains open Monday-Thursday from 8 a.m.-5 p.m. and from 8 a.m.-3 p.m. on Fridays. Please call 303-615-9999 for a medical consultation or to schedule an appointment at the center in Plaza 150. Consultations regarding COVID-19 are free of charge. The Health Center also provides an array of clinical services, including mental-health support.
Technology Needs for Class: If you don’t have a personal device other than a cell phone and/or your cell phone is inadequate for your class requirements, visit msudenver.edu/technology/hardware or call 303-352-7548 to request a device. You may be eligible for the Student Emergency Retention Fund to purchase a computer or secure a loaner from the University.
The Student Emergency Retention Fund can offer relief for students in dire circumstances so that they can quickly get financial support to pay essential bills and/or obtain necessary supplies. This fund may be of particular value to students who have lost their jobs or work hours due to COVID-19 layoffs. Apply using the link above or call the Student Care Center at 303-615-0006 to speak with a case manager about the process.
The Student Care Center staff is adept at supporting students through some of life’s most challenging circumstances, including housing insecurity, physical- and mental-health stressors, unemployment and other unmet needs. The center can advise on academic and University options available to students as well. Let them know how they can help you or a classmate by emailing email@example.com, calling 303-615-0006 or filing a CARE referral. With the Roadrunner Food Pantry currently closed, please contact the MSU Denver Student Care Center if you’re facing food insecurity. In addition to connecting you with community resources such as those offered through Hunger Free Colorado and 2-1-1, the center can offer financial support for purchasing groceries and/or determine your eligibility for a no-cost meal-delivery service. The Care Center will also continue to bring Mobile Food Pantries to campus, including one tomorrow from 9-11 a.m. (or while supplies last) that will be distributing pre-made boxes of supplies from the Auraria Campus Walnut Lot. All MSU Denver students in need are eligible to pick up food, and you can drive or walk up, as social distancing measures will be in place. Check the Roadrunner Food Pantry website for additional resources.
Counseling Center: During this period of social isolation, we realize the importance of human connection and attending to our mental health more than ever. Mental-health support (therapy) is available virtually to students through the University’s Counseling Center. To connect with a therapist please call 303-615-9988 and leave a message with your name, telephone number and 900#. For urgent after-hours and weekend needs, call the University’s mental-health crisis line at 303-615-9911 to speak with a trained professional.
The Classroom to Career (C2) Hub is available to support your job search needs. We are working to incorporate new job postings into the Career Link database. Career Lab is also going virtual as of Monday, March 23! The lab will be open on reduced hours next week (1-3 p.m. Monday, noon-1 p.m. Tuesday, 10 a.m.-noon Wednesday, 2-4 p.m. Thursday), but more information on extended hours will be available March 30. To schedule a virtual appointment, email C2Hub@msudenver.edu.
Center for Equity and Student Achievement (CESA) is prepared to assist you virtually, including programming for First-Gen Initiatives, Immigrant Services and the LGBTQ Student Resource Center. Please email firstname.lastname@example.org or visit the CESA website for more information.
The Phoenix Center at Auraria is offering a full range of services while campus operates remotely. Schedule an appointment for Zoom or telephone, contact an advocate, or visit their social media for info on Sexual Assault Awareness Month or other activities. The helpline is open 24/7 at 303-556-2255.
Collegiate Recovery Community continues to offer peer-to-peer connection, resources, activities and sober fun for anyone who needs assistance. Meetings are Monday/Thursday from 3:30-4:30 p.m. on Zoom. Monday’s meeting ID is 603 672 201 and Thursday’s meeting ID is 245 022 889. The password for both sessions is ARC. For immediate support, contact the Auraria after-hours crisis line at 303-615-9911 or text TALK to 38255. For more information, email email@example.com.
The MSU Denver Student Emergency Retention Fund: financial assistance for unanticipated and/or catastrophic life events
Students who do not qualify for the CARES Act relief funding, such as the COVID-19 Impact Grant, or students who have need greater than funding available to them, are encouraged to apply for the Student Emergency Retention Fund stipend. Please note that these funds are limited and specific criteria must be met in order to qualify for a stipend. Undocumented and international students are eligible to apply for a Student Emergency Retention Fund stipend.
The Student Emergency Retention Fund exists independent of CARES Act funding is managed by the Dean of Students Office. Additional information about the program can be found on their website.
The Student Emergency Retention Fund is overseen at the institutional level. This fund exists independent of CARES Act funding and is managed by the Dean of Students Office. Additional information about the program can be found on their website.
The awarding of the Impact Grant and Emergency Relief Grant funds delivered via the CARES Act, including the determination of student eligibility and award amounts, is driven instead primarily by federal regulations and requirements as legislated by Congress and interpreted and enforced by the U.S. Department of Education. This means eligibility criteria for the CARES Act emergency relief funds require a student demonstrate eligiblility for federal student aid and have been enrolled in at least one on-campus class as a degree-seeking student for the spring 2020 semester.
Federal, State, and Local Assistance Programs
I am in critical need of crucial life services like childcare, healthcare, food, and shelter. Where can I turn for help?
Use the Essential Life Services search tool on the new OnwardCO.org site to quickly identify food, money (gas vouchers, rent assistance, etc.), shelter, childcare, and more. Narrow search results to your area with your ZIP code.
Apply for medical, food, cash, and early childhood assistance programs through the Colorado PEAK platform. Work requirements for food benefits like SNAP have been relaxed, and interviews for SNAP and WIC benefits have been waived. Additionally, IRS economic impact payments are exempt from income calculations for SNAP benefits and will not negatively impact your eligibility for these programs.
If you work in an essential business in Colorado, you can apply for emergency child care with the COVID Emergency Child Care Collaborative.
Private health care insurance providers are required to cover COVID-19 treatments. They must provide COVID-19 tests at no cost when ordered by a doctor.
If you’ve recently lost your health insurance due to a job loss or loss of income, you might qualify for a 60-day Special Enrollment period - meaning you can sign up for a new health insurance plan or change your current plan on Colorado's health insurance marketplace. To get information about signing up for health insurance, start here: https://connectforhealthco.com/get-started/
I've lost my job or experienced an extreme reduction in income due to the coronavirus. What are my options?
If you have lost your job or experienced a reduction in hours or wages, you may be eligible for unemployment benefits.
There are several provisions within the CARES Act that provide enhanced or extended unemployment benefits for workers. All of these new benefits are paid for by the federal government and eligible claims will be backdated so claimants will not lose out on benefits due to the waiting period to submit an application. This includes gig workers, independent contractors, self employed and those who are out of work because of a number of reasons directly related to COVID-19 including caring for a child whose school is closed or someone who tested positive for COVID-19.
Regular unemployment benefits will continue to be processed through the existing systems so anyone currently on unemployment does not need to take any action.
The CARES Act also provides an additional $600 of unemployment benefits per week on top of a claimant’s weekly unemployment benefit. This additional benefit, known as Federal Pandemic Unemployment Compensation or FPUC, does not require a claimant to take any action, is retroactive to March 29th and will begin hitting active claimants accounts as soon as next week for weeks of unemployment prior to April 15th.
To file a unemployment claim, start here: https://www.colorado.gov/pacific/cdle/covid-19/pua
Finally, students or parents experiencing a loss or reduction of income should consider completing a INCOME appeal form with the Office of Financial Aid and Scholarships.
I'm sick and need to self-isolate to protect the health of others. I'll lose weeks of income while home sick - is there anything out there to help me?
Paid Sick Leave programs exist at both the federal and state level to ensure workers are not forced to choose between their paychecks and their health.
The Colorado Health Emergency Leave with Pay (Colorado HELP) rules require employers to provide up to two weeks of sick leave at 2/3 pay to employees with flu-like or other respiratory illness symptoms who are being tested for COVID-19 or are under instructions to quarantine or isolate due to a risk of having COVID-19. To learn more about the employees and employers are covered by the HELP rules visit the Colorado Department of Labor and Employment HELP FAQs.
At the federal level, the Families First Coronavirus Response Act provides small and midsize employers (500 employees or less) with a dollar-for-dollar reimbursement of funds to provide employees with paid leave, either for the employee's own health needs or to care for family members. More information on the Families First Act can be found on the IRS webpage.
Additionally, the Family and Medical Leave Act (FMLA) has been expanded to include workers who are unable to work because of school or childcare-provider closings.
Job postings at OnwardCO.org, Colorado's official one-stop resource for the people of Colorado impacted by job loss during the COVID-19 pandemic
Job postings at ConnectingColorado.com, Colorado's state and county-run system for job searches, posting your résumé, and applying for work.
Jobs hiring immediately at indeed.com
- If your mortgage is owned by Fannie Mae or Freddie Mac, you can ask to have your payments suspended for up to 12 months.
- Other mortgage companies may also honor this same/similar forbearance, so contact them for help.
- If you rent, contact your landlord to see what they might be able to offer you.
- Learn more about support programswhere you live.
- Some utility providers have offered to stop cutting people off for non-payment.
- See FAQsabout applying for public assistance via Colorado PEAK.
- Denver has a program for rental and utility assistance.
- For additional information, you can visit the Colorado Tenant’s Guide to Covid-19.
I was commuting to campus from outside the Denver Metropolitan Area. What resources are available in my immediate community?
Find resources near you by selecting your county below:
- Please keep in contact with the Access Centerfor all the latest updates and resources.
- People who receive disability payments are still eligible to receive a stimulus payment.
- Those on Social Security and SSI Disability can use their Social Security Administration data to make their claim, no tax return is needed.
- Please keep in contact with the Veteran and Military Affairs Office(firstname.lastname@example.org or 303.615.0044) for the latest updates and resources.
- Based on the new law, Post 9/11 GI Bill students who pursue resident courses converted to an online modality solely due to COVID 19 will continue to receive the MHA rate for resident training. Public Law No: 116-128.
- Members of the State or National Guard, Reserve, or active United States Military, who are called to active or inactive duty (e.g. drill, annual training) will not be academically penalized for that service. Please notify your instructor(s) and Veteran and Military Student Services right away.
- Please keep in contact with the MSU Denver Immigrant Services Programfor the latest updates.
- The CARES act includes immigrants that meet the green card testor the substantial presence test.
- Immigrant Pathways Colorado has made $15,000 in emergency housing assistance available for immigrant families. The grants will be for a maximum of $500 and awarded on a first-come-first-served basis. Checks will be made out directly to a landlord in the grant recipient’s name and sent directly to the grant recipient for his/her submittal to the landlord. An applicationfor the housing grant must be submitted by a Referring Professional (social worker, counselor, health provider, religious leader, etc.), who can testify as to immigration status, income level and need for crisis housing assistance.
- The ACLU guideand Denver’s Housing Assistance (for Denver residents only!), are both open to undocumented immigrants & families.
- Americal Civil Liberties Union also has a list of resourcesavailable for undocumented communities.
- MSU Denver’s Student Emergency Retention Fund is available for immigrants, undocumented and DACA students. Please visit the Dean of Students website here.
Financial literacy and fraud awareness
Unfortunately, the prevalence of fraud has exploded as scammers attempt to exploit the uncertainty surrounding the COVID-19 pandemic.
The Federal Trade Commission and the Consumer Financial Protection Bureau can help. In addition to fraud awareness campaigns, they also provide tools to help you manage your money through this crisis, and resources pertaining to additional relief programs like the mortgage forbearance provisions, also included in the CARES Act.
I want to help!
Volunteer with the State of Colorado: https://helpcoloradonow.org/
Donate Funds to the State of Colorado: The Colorado COVID Relief Fund is hosted by the State of Colorado and Mile High United Way. The fund will be overseen by a committee of community leaders from across Colorado and will be providing aid to support Colorado communities and organizations affected by the recent outbreak of COVID-19. Funds will provide flexible resources to organizations in our state working with communities who are disproportionately impacted by the outbreak. Donate to the Colorado COVID Relief Fund
Design, manufacture, and test medical and protective equipment with Make4Covid: https://www.make4covid.co/
Sew masks for the medical workers at Saint Joseph Hospital and in Denver's SCL Health System with Operation We Can Sew It
Schedule an appointment to donate blood or find a local blood donation center:
- National Domestic Violence Hotline: 1-800-799-7233
- Colorado Child Abuse Hotline: 1-844-CO-4KIDS
- Colorado Crisis Services Hotline: 1-844-493-8255
- Mile High United Way, call 2-1-1
- VETERANS CRISIS LINE: 1-800-273-8255
- National Alliance on Mental Illness (NAMI) Hotline: 1-800-950-6264
- National Suicide Prevention Lifeline: 1-800-273-8255
2-1-1 is a confidential and multilingual service connecting people to vital resources across the state. No matter where you live in Colorado, you can find information about resources in your local community.
Call 2-11 or (866) 760-6489
Text your ZIP CODE to 898-211
Colorado’s call line for general questions about COVID-19, provides answers in many languages including English, Spanish (Español), Mandarin (???) and more. CO-HELP operators cannot recommend whether or where you get tested, provide medical advice or help you with your prescriptions. They cannot provide testing results. They cannot clear you to go to work. If you are seeking help for anything other than general questions, please try telehealth or health care provider.
303-389-1687 or (877)-462-2911