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Director of Social Work Student Services, Operations and Finance
Ms. Amy Middleton is the Director of the Office of Social Work Student Services, Operations and Finance (OSWSS) at the Metropolitan State University of Denver (MSU Denver) Department of Social Work. Over the past 18 years at MSU Denver she has been dedicated to increasing community access to higher education. As the founding director of OSWSS, Ms. Middleton has developed and led the team through significant growth and change from creating a vision and mission statement to developing strategic goals and objectives. With her extensive experience in public higher education and her commitment to support diversity and inclusion across campus, she has developed innovative systems and programming that supports students’ wellness and success. Ms. Middleton has developed advising and mentoring processes which are congruent with the University’s values. She has led the OSWSS team to meet the needs first generation students, students of color, and all students from diverse backgrounds.
As a Director of OSWSS at a Hispanic Serving Institution, Ms. Middleton created and implemented student-centered programming across the entire student lifecycle, from admissions to alumni engagement. As a first-generation college student herself, Ms. Middleton understands the importance of programming and services that are inclusive and supportive of a wide array of student needs. Her practice is grounded in responsibility centered budget management (4.5 million per year), integrated operations, and strategic enrollment management practices. During her time as the Director, enrollment in the graduate program applications have increased an average of 20% each year, admissions rates average 67%, and strategic graduate and undergraduate enrollment goals have been met (with an average increase of 14% and 5%, respectively) The success of her team has resulted in increased enrollment of students from diverse backgrounds, to include fist-generation and students of color. Due to her department’s recruitment activities, enrollment consistently meets projected rates with retention rates steadily increasing each year.
Ms. Middleton’s model of leadership and collaboration is being shared with other Departments to strengthen their development and sustainability of thriving and fiscally self-sustaining graduate programs. She has developed accurate predictive analytic enrollment tools essential for short- and long-term strategic planning and resource allocation. She manages a budget of over 4.5 million annually and is dedicated to bridging student, faculty, and staff needs with enrollment and budget management practices. Ms. Middleton’s leadership and business model has resulted in her being an invited speaker to several university partners and at national conferences. Her guidance and leadership support other developing graduate programs at MSU Denver and the development of University-wide systems for graduate programming and student support.
She is a proud alumna of MSU Denver with Bachelor of Art degree with a concentration in Art History, Theory and Criticism and has a Master of Science in Organizational Leadership degree from Colorado State University Global Campus.