Online Student’s Frequently Asked Questions

Below are Frequently Asked Questions for Online Students

Learning to Use Canvas:

1. If you want to familiarize yourself with Canvas before classes begin, watch this video tutorial. 

2. Review the University Canvas Course Guide.

3. If you have questions when classes begin, 24/7 support is available under “Help” in the global navigation bar on the left side of the screen. 

Preparing for an online course at MSU Denver: 

1. Canvas Access. All students have access to their Canvas account when they become a student and receive a student identification number (900#), but will not have access to their actual courses until two days before the start of term. 
2. Logging in and basic training. Learn how to log in to Canvas and view tutorials.
3. More complex training. Next, you can review the “2020 Canvas Student Training” course within your Canvas profile. This will be the most comprehensive training.  
4. The last, and most important training. If you do nothing else and just visit your first course, you will know everything you need to know within 30 minutes. It is very intuitive. 
5. Support. Students have direct access to Canvas support by calling the ITS Helpdesk at 303-352-7548.  
6. Other technical help. While in Canvas, click on the “Help” button in the left-hand navigation bar. You have options to chat with Canvas or call them directly. 
7. Academic help. Also, in the “Help” button is “Access MSU Denver Academic Support” which includes a link to The Writing Center, Tutoring Center, Math Tutor Lab, and TutorMe. TutorMe is 24/7 student tutoring support available to all students.