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Online Student FAQ


  

Online Faculty FAQ


  

Online Staff FAQ


Student FAQ


  1. Visit the Student Hub.
  2. Click on “Canvas” under “Web Services”, then log in.
  3. You are now in your Canvas account!

Active students are always able to get into their Canvas account, whether we are in an active semester or not.

If you want to familiarize yourself with Canvas before classes begin, watch this video tutorial or for an in-depth review, complete the “2020 Canvas Student Training” course within your Canvas profile. If you have questions when classes begin, 24/7 support is available under "Help" in the global navigation bar on the left side of the screen.

Two days before the start of the term. This allows you to review your courses, but faculty will not be actively teaching yet.

A student-focused FAQ is available with the Registrar's Office.

Below are eight resources to help you prepare best for achieving academic success through online learning at MSU Denver. 

  1. Canvas Access. All students have access to their Canvas account now (but not their actual courses until two days before the start of term).
  2. Logging in and basic training. Students can learn how to log in to Canvas and view different tutorials here – https://www.msudenver.edu/media/content/technology/canvas/StudentCanvasQuickStartGuideJuly2020.pdf. On this page are a number of Canvas tutorials for students, so pick what is applicable, but certainly have them watch this basic overview of Canvas –https://community.canvaslms.com/videos/1124-canvas-overview-students.
  3. More complex training. Next, have students consider this announcement https://www.msudenver.edu/early-bird/2020/7/20-canvas.shtml which references a “2020 Canvas Student Training” course within their own profile also available now. This will be the most common useful training tool for students.
  4. The last, and most important training. If students do nothing else and just visit there first course, they will know everything they need to know within about 30 minutes. It is very intuitive.
  5. Support. Students have direct access to Canvas support by calling the ITS Help at 303-352-7548 option 2 (direct to Canvas). We have paid Canvas to provide this service, so we hope students use it.
  6. Additional technical help. While in Canvas, they should click on the “Help” button in the left hand navigation bar. They have options to chat with Canvas or call them directly.
  7. Academic help. Also in the “Help” button is “Access MSU Denver Academic Support” which includes a link to The Writing Center, Tutoring Center, Math Lab, and…
  8. TutorMe. We have contracted with TutorMe for unlimited, 24/7 student tutoring support, and it would be great if advisors could push this.

Lastly, this website https://www.msudenver.edu/registrar/fall2020faq/ will be the best resource for definitions of different instructional methods used in the Fall, Spring and beyond.

For a best practices guide on online etiquette when communicating with fellow students, staff and faculty click here.

Faculty FAQ


All online and hybrid courses will use Canvas starting Fall 2020 – Blackboard is retired as an active LMS.

Yes, and you have access until January 21, 2022.  

Many academics from all levels of the institution expressed the desire to launch courses in Canvas starting this Fall. While not a small undertaking, we reviewed all aspects of implementation and determined this is possible! Thus, over the summer, we will integrate the system, migrate courses, and configure 24/7 faculty and student support for all online instruction to occur in Canvas fall term.

This decision is informed by your feedback submitted through the President’s Ideacatcher, requests made during Faculty Senate and Council of Chairs and Directors meetings, and messages shared with deans and chairs. We’ve listened to your frustrations about the limitations of our current system and agree we need to educate our students on the highest quality platform immediately. Since many fall courses will be online, migrating courses now will allow us to avoid creating newly-online courses in Blackboard only to double later the effort to migrate them to Canvas. 

Under this plan, courses with existing Blackboard content will be migrated to Canvas. Departments have received details on how to confirm which specific sections need careful (expensive) Tier 1 migration, with all other sections included in batch Tier 2 migration process.

The instructor training that begins in July will address both general discussions of how to meet the six-course goals and specifics on how to do so within Canvas. At the end of their training, instructors will attend a 2-hour Post-Migration Course Checkup, which will guide them on how to start and finish preparing their fall Canvas courses. 

No, Summer 2020 will be the last semester MSU Denver courses are taught in Blackboard. This will help ensure a consistent student learning experience, faculty teaching experience, and technical support.

In cooperation with Faculty Senate, Council of Chairs and Directors, and the Center for Teaching, Learning and Design, six broad design and facilitation goals will guide our work to bring existing courses into Canvas and to build new fall online courses. In general, they ensure we offer classes where navigation is easy, student effort is equivalent to face-to-face courses, expectations are logical, and the learning experience is engaging and accessible by everyone.

The Center for Teaching, Learning, and Design will continue to support summer term course design and facilitation. Details on support for the Canvas transition and Fall 2020 courses are currently featured on the ACT-20 website. Additionally, to ensure faculty members are prepared to teach their courses in the new system and that their daily instructional needs are answered immediately, we have contracted with Instructure (makers of Canvas) to provide training and premium 24/7, one-on-one customer service.

CTLD training will be starting in July and running through August, but those eager to understand the new system can now complete this LinkedIn Learning course. Students – those familiar, uncertain, and uncomfortable with online learning – will receive similar Canvas support for one year after which ITS will provide support. 

 

 

As instructors create courses that meet these goals, the CTLD and ITS will train, guide, and troubleshoot along the way. A variety of training, workshops, and self-directed tutorials will address the six-coursegoals while allowing faculty to choose which specific concepts, techniques, and tools they want to explore. 

  

Live Training and Workshops  

Summer (Blackboard) Available Now. Fall (Canvas) Versions Available now. 

Live virtual training and workshops cover many aspects of the six-course goals, as well as other evidence-based design practices, online course facilitation, and technology options. For current possibilities (supporting Summer courses in Blackboard), view the Live Training and Workshop Sessions page then register to attend. Topics that directly involve Blackboard have new versions for Canvas. 

  

Self-directed Tutorials 

Summer (Blackboard) Available Now. Fall (Canvas) Versions Available July 6th, 2020 

Roughly 100 self-directed tutorials are available right now. The tutorials cover a variety of topics such as how to set up group work and collaboration; recording, delivering and uploading lecture videos; and ensuring that content is accessible. Visit Ready Self-Help Tutorials to learn more. A large portion of these tutorials cover topics unrelated to Blackboard (or Canvas), so don’t hesitate to check them out. Topics that directly involve Blackboard will have new versions for Canvas by July 6th, 2020.  

 

Virtual Support Hours and Support Tickets – Available Now 

Instructors can ask pressing technical questions on the Immediate Support page. In a 10- to 15-minute session, instructors work with the support team on specific questions or concerns. 

After enrolling in ACT-20, register for specific workshops. Choose one workshop under each of the six goals and two additional workshops of your choice. After completing these 8, every instructor should register for the “Final Course Checkup” capstone (for 9 total workshops).

You (and your chair) received an emailed enrollment receipt when you submitted this form, which makes for an easy way for you to see what you indicated there. Good keywords for searching your email are "ACT-20" or "enrollment receipt."

Bringing courses online for Fall is not an effort intended to be covered by the policy. With Faculty Senate support, we added language to the Substantial Use of University Resources definition in the policy to state this. Materials you create for Fall courses are your own, with no university ownership claim to those materials.

We have already migrated your status over to Canvas for you. A few elements to know:

  1. Currently in your Canvas account (visit Faculty and Staff page and click on “Canvas”) you will see on the left under “Courses” then under “Unpublished Courses” a course that starts with “K16…” This is the Blackboard organization/non-Banner course migrated into Canvas.
  2. You will also see another course which is the student/employee-facing version of your organization/non-Banner course.
  3. Please attend all the workshops (https://www.msudenver.edu/ctld/ready/act-20-workshops/) you deem useful to get your new non-banner course ready to go. Especially the capstone workshop, where you will learn how to push your “K16…” course content into the student/employee-facing version.
  4. Also, review the “Post-Migration Guide” under “Published Courses”. It will give you many tips and steps to improve upon the migrated course.  
Note:  We’d ask all former Blackboard organization owners to use Canvas instead of Blackboard.   If you are no longer going to utilize a specific organization/non-Banner course created in Canvas, please email support@msudenver.edu including the title of that course that is no longer needed.

Online Learning – Online learning includes all course types that do not require you to come to campus and that meet robust but simple course design and teaching expectations. When searching through our schedule of classes, courses called “online,” “self-paced online,” “synchronous online,” and “asynchronous online” are all online learning experiences.  

 

Synchronous Online Learning A subset of online learning, synchronous learning includes consistent and required live class sessions on a predetermined schedule.  These courses may have weekly course meetings, midterm or finals study sessions, or live group project requirements. Courses with synchronous learning almost always also have asynchronous components (readings, videos, etc.). 

 

Asynchronous Online Learning A subset of online learning, asynchronous learning includes courses that allow students to review course content and complete course requirements without needing to attend live, required sessions. Asynchronous course content can include recorded lectures, readings, videos, audio lessons, powerpoints, and notes. Asynchronous learning requires review of content within a predetermined timeframe, but those windows are usually within days or weeks, not hours like required live lectures.  

Best practice indicates that intentionally including Synchronous AND Asynchronous learning components works to create a well-designed online course and sets the instructor and student up for a successful and satisfying learning experience. Research has demonstrated that including synchronous time in fully online coursers increases student engagement, participation, feedback, instructor immediacy & presence, knowledge transfer, retention, and satisfaction. 

Each course automatically receives a Canvas course no matter what type of course it is. This allows everyone to use all applicable tools (such as the gradebook, assignmentsannouncements, etc.).

Yes, the university’s media platform, YuJa, will continue to function within Canvas.

Yes, there is an integration between MS Teams and Canvas.

MSU Denver does not having a working agreement with Zoom, which means that there no business agreements in place to protect university data or be compliant with FERPA regulations. The University does have licensing with Microsoft Teams, including business agreements in place to ensure compliance with FERPA and protection of University data. Microsoft Teams provided similar functionality to Zoom. For this reason, please do not use accounts created at another institution for instruction of MSU Denver courses.

They provide essential support, are part of the Canvas implementation team, and happy to continue to answer your questions related to the migration and usage of Canvas

Any MSU Denver employee that will teach during the next year is eligible including affiliate faculty, department chairs, all full-time faculty, and others. If you have questions about your eligibility, please check with your department chair.

Our goal is for 100% of instructors to complete ACT-20 program, starting July 6th, and thus earn the supplement. This includes those who have deep online instruction experience, those who are only teaching online because of COVID-19, and those who haven’t and won’t teach online again. Canvas is an equally valuable tool for in-person courses.

Any MSU Denver employee that will teach even one course in the fall 2020, spring 2021, or summer 20201 terms is eligible. This includes all three categories of faculty, department chairs, and any other employee that will teach a course during that time. Instructors who are unsure about their eligibility should check with their Chair/Supervisor.

Yes. Learning how to create and facilitate effective online courses and learning how to use Canvas is work that instructors can do during the summer and thus earn a supplement. One-time funds available through the national CARES Act have been dedicated to supporting instructor efforts to learn Canvas, engage with new methods, and plan for effective teaching and learning. Canvas training will be essential for every instructor (even those not teaching online), and those who engage in the ACT-20 program (starting July 6th) and complete their work within four weeks will receive a $1,000 supplement.

Staff FAQ


Staff members implementing tools for virtual student services or staff collaboration can review training on the ITS Online Ready page, LinkedIn Learning courses found on the Faculty and Staff Hub, or these self-directed tutorials.

MSU Denver does not have an operating agreement with Zoom, which means that there no business agreements in place to protect university data or be compliant with FERPA regulations. The University does have to license with Microsoft Teams, whom we do have business agreements in place to be compliant with FERPA and protect University data and provides similar functionality to Zoom.

Yes, there is an integration between MS Teams and Canvas.

Online Learning – Online learning includes all course types that do not require you to come to campus and that meet robust but simple course design and teaching expectations. When searching through our schedule of classes, courses called “online,” “self-paced online,” “synchronous online,” and “asynchronous online” are all online learning experiences.  

  

Synchronous Online Learning – A subset of online learning, synchronous learning includes consistent and required live class sessions on a predetermined schedule.  These courses may have weekly course meetings, midterm or finals study sessions, or live group project requirements.  

  

Asynchronous Online Learning – A subset of online learning, asynchronous learning includes courses that allow students to review course content and complete course requirements without needing to attend live, required sessions. Asynchronous course content includes recorded lectures, readings, videos, audio lessons, PowerPoints, and notes. Asynchronous learning requires review of content within a predetermined timeframe, but those windows are usually within days or weeks, not hours like required live lectures.

  • We have already migrated your status over to Canvas for you. A few elements to know:
  • Currently in your Canvas account (visit Faculty and Staff page and click on “Canvas”) you will see on the left under “Courses” then under “Unpublished Courses” a course that starts with “K16…” This is the Blackboard organization/non-Banner course migrated into Canvas.
  • You will also see another course which is the student/employee-facing version of your organization/non-Banner course.
  • Please attend all the workshops (https://www.msudenver.edu/ctld/ready/act-20-workshops/) you deem useful to get your new non-banner course ready to go. Especially the capstone workshop, where you will learn how to push your “K16…” course content into the student/employee-facing version.
  • Also, review the “Post-Migration Guide” under “Published Courses”. It will give you many tips and steps to improve upon the migrated course.
  • Note: We’d ask all former Blackboard organization owners to use Canvas instead of Blackboard.   If you are no longer going to utilize a specific organization/non-Banner course created in Canvas, please email support@msudenver.edu including the title of that course that is no longer needed. 
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