Department of Health Professions
MHA Competencies
MSU Denver - MHA Program
Graduate Competencies
- Leadership and Professionalism
- Ethics
- Evaluates professional and organizational values and stewardship of resources
- Demonstrates the ability to recognize mistakes and learn from them
- Demonstrates the ability to ask questions and to challenge alternatives
- Emotional Intelligence
- Demonstrates social and human relationship skills needed to address diverse stakeholders
- Demonstrates consistent integrity and respect for others
- Identifies, explains and resolves critical tension
- Holds oneself accountable for meeting standards of performance
- Assesses individual strengths and weaknesses and engage in continuous professional development
- Organizational change and innovation
- Identifies, explains and utilizes effective motivational strategies to elicit desired behavior and inspire action toward a shared vision
- Uses team development methods for achieving change
- Demonstrates effective techniques for working with governance structures
- Ethics
- Critical and Analytical Thinking
- Mathematical and statistical analysis
- Identifies and describe quantitative analytical methods for economic, financial and clinical evaluations, survey research, forecasting, and project management
- Evaluates testable hypotheses common in management situations, selecting and applying appropriate quantitative methods
- Understands the application of advanced mathematical techniques such as linear regression, bivariate comparison methods, etc.
- Incorporates evidenced-based approaches with epidemiological concepts and statistical methods to be used in the prevention of disease, and the improvement of the population’s health
- Decision making and problem solving
- Uses creative and analytical problem-solving methods
- Explores cause and effect relationships in order to solve complex problems
- Evaluates issues from various perspectives
- Identifies the influences of political, economic, cultural, social and other factors on decision making
- Mathematical and statistical analysis
- Management Principles
- General management
- Identifies, describes, and applies general management concepts, theories, and tools of management science regarding service excellence and the organization of work and decision theory.
- Describes and applies the principles and tools of continuous quality improvement concepts and skills to improve work processes and patient outcomes.
- Implements project management techniques and systems to examine scope and impact of projects
- Teamwork skills
- Exhibits the ability to work collaboratively in a team with colleagues to achieve a desired goal
- Demonstrates the ability to facilitate and lead a group, and to present results of the team.
- General management
- Community Engagement
- Public and organizational
- Identifies stakeholders’ values and needs and their history and specific interests, and solicit and use input from the community to guide decisions
- Builds collaborative partnerships at the organizational, local or regional level
- Uses negotiation, consensus, and conflict resolution methods to assist community development and evaluation.
- Civic duty
- Identifies and articulates community values and needs in relation to the organization’s mission and goals.
- Public and organizational
- Cultural Proficiency
- Identifies, demonstrates, and evaluates cultural humility and proficiency
- Applies the principles to be able to work effectively and respect the differences in others’ culture, ethnicity, age, sexual orientation, gender, race
- Communications
- Written and oral
- Develops, organizes, synthesizes and articulates idea and information in an organized and cogent manner.
- Listens, hears, and responds effectively to ideas and thoughts of others.
- Writes clearly and effectively based on audience characteristics and communication goals.
- Presentation skills
- Speaks clearly and effectively before individuals and groups in formal and informal settings.
- Written and oral
- Knowledge of Health Care
- Recognizes the role of providers, payers, intermediaries, and others in delivering quality care
- Analyzes the evolving issues and trends in the health care industry
- Business Skills
- Budget and financial management
- Prepares, monitors, and manages budgets
- Analyzes reimbursement practices for health providers
- Monitors data and identifies deviations in financial performance
- Market analysis
- Prepares and analyzes market data to segment and target sectors
- Evaluates internal and external trends that may affect business decision-making
- Uses qualitative methods to determine patterns and trends culminating in decision-making.
- Strategic management
- Facilitates and influences the development, implementation and ownership of mission, vision, goals and plans
- Uses strategic thinking tools, models and methods to guide an organization
- Projects future scenarios and evaluates and concludes on optimal scenarios
- Operations management
- Measures, tracks and responds to the changing needs of the customer
- Applies the basic concepts of management engineering, process improvement, and redesign of systems
- Information technology
- Uses decision-support tools for information and knowledge management
- Uses and manages relevant computer technology
- Legal and regulatory environment
- Displays knowledge of federal, state, and local policies and laws effecting the health care industry
- Monitors and interprets the impacts of laws and regulations on the organization
- Knowledge of health policy and its effect on providers, payers, and populations
- Human resource management
- Utilizes the resources and techniques of human resource management to maximize the organization’s investment in human capital
- Analyzes organizational behaviors to achieve organizational goals
- Economics
- Applies the principles of economics and evidence-based techniques to inform decision-making in pricing, service demand, and risk.
- Uses economic modeling in strategic planning
- Budget and financial management