Workday Road Show frequently asked questions
In October, the Workday project team hosted three Road Shows, giving employees the opportunity to chat with Workday subject-matter experts, ask questions and learn more about the new system that will launch in January.
Q: Will there be full process demos for each Workday functionality?
A: No. Not all Workday functions will include a video demo. We will have demos for Employee Self Service and Manager Self Service plus video support to get started within the Workday system and for tasks related to time tracking and hiring.
There will be comprehensive training to guide employees through the processes they need to know. Training will include mostly digital job aids and webinars and instructor-led training for targeted audiences. Every employee will receive the training they need. Stay tuned for more Workday training information as it becomes available.
Q: Will there be task notifications and updates available in Workday? Is there a setting to have Workday notifications sent to employees’ Outlook email?
A: In Workday, employees will receive notifications, pending actions and task reminders directly in the system in the Workday inbox and not via Outlook email. Depending on an employee’s role and job responsibilities, employees will be encouraged to check their Workday inbox regularly to view their pending actions. Workday is an inclusive system, so employees will have to check only one system, which will drastically minimize the amount of email employees receive.
Q: After Workday launches, will there be tech support available for employees who have questions?
A: Yes, after Workday has launched, employees will be able to submit a help-desk ticket through the Service Desk Portal and have it tagged as Workday so it can be addressed quickly and routed to a Workday expert. During and after the Workday launch in early January, there will be targeted Workday knowledge-based articles and more tech-support presence to help employees through the transition. This will include assistance from the Workday project team, functional leads and the Workday implementation vendor. More information will be coming about the resources that will be available to support employees during and after the Workday launch.