Skip to main content Skip to main content

Q. Who can access Navigate? 
Navigate is now available to all MSU Denver undergraduates.


Q. What if I have trouble with Navigate? 
Having problems with Navigate? Send in a ticket to the MSU Denver Helpdesk or call them at 303-352-7548.

Q. What are the installation requirements for Navigate? 
iOS Devices: Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch. 
Android Devices: Requires Android 4.1 and up.


Q. What if I don't have a smart phone?

Navigate is also accessible from a desktop at


Q. What if I can’t log in to Navigate?
Your username and password are the same as what you use to login to the MSU Denver Student Hub, email, etc…  You do not need to create a new username and password for Navigate.  If your username and password is not being accepted, please contact the ITS helpdesk.   

If you successfully enter your credentials on the sign-on page, but Navigate says “Uh-oh…” or “Something went wrong,” EAB must not have your username in their system. Contact ITS to submit a ticket. 


Q. The steps I’m seeing don’t look right to me…
Go to Settings. Under your name there’s a link where you can “Update my information.” 


Q. What do I do if my app is frozen or acting weird?
Try a hard close and relaunch the app. For iOS, double click the Home button then swipe the app preview away to “hard close.” On Android, open the app manager view and slide the app preview away to “hard close.”   

Also, make sure you are keeping the app updated.  The app will freeze if not updated to the latest update.


Q. I just resolved a Hold, why is it still showing up?
Holds are updated every 24 hours in Navigate, so check back tomorrow to see if it’s successfully been resolved in Navigate. If the issue persists, submit a ticket to the ITS Helpdesk.


Q. How do I change my notification settings?
In the More tab, there’s a link called Notification Settings where you can personalize your notification preferences.


Q. Something is wrong with “My Class Schedule".
Course schedules are updated every 24 hours in Navigate, so check back tomorrow if you added or dropped a course that’s not appearing correctly. Contact ITS Helpdesk for other problems. 


Q. What if my major isn't appearing correctly? 
Be sure your major has been declared on your official record. Majors are updated every 24 hours in Navigate, so allow a day if your major was just declared.


Q. Only one of my majors is appearing, not my second major or minor...
Navigate only displays one major, so if you're double-majoring or have a minor, your second major and/or minor will not appear in Navigate but will appear on your degree progress report and your student record in the student information system at the university.


Q. How much do I have to pay for it?
Zero, nada, zilch. As an MSU Denver student it costs nothing for you to download Navigate or use the desktop version!


Common Student Questions

The academic advisor(s) you'll work with depend upon your major program and how far into your degree you are. You'll work with professional staff advisors, faculty advisors, or both.  You can find your advisor(s) in a few places.  If you are new to MSU Denver, or a prospective student, you can find your advisor(s) name by How to Find Your Advisor (Remote Advising Only)

If you are a current student, you can find your advisor on your Degree Progress Report.  Additionally, you can go to the MSU Denver Student Hub and click on the "Get Advising" block.  Once you login, you will see your advisor name under the "Your Success Team" box.

Last, current students can also find their advisor using the MSU Denver Navigate Student Mobile app.


Once you've determined who your advisor is (See the Who is my Academic Advisor question if you do not know), you can schedule an appointment a few ways. 


Registration Basics

You should schedule an appointment with your advisor before registering for the first time to ensure you have the right classes for your degree plan.  Current, undergraduate students can schedule an appointment through the MSU Denver Student Hub by clicking on the "Get Advising" block or through the Guide app.  If you attend an on-campus Orientation, you will learn how to register for classes during your orientation.

After you've met with your advisor and discussed course selection, you can register for courses via Student Hub by clicking on the "Register" block.  

Accuplacer exams are offered through the Office of Assessment and Testing. It is highly recommended to review the practice materials on the website for each of the exams you plan to take.

You also have access to the Tutoring Center to help you prepare. Adequate preparation means that you will be taking the courses you are supposed to be in, which ends up saving you time, effort, and money.

Academic advisors can assist you with navigating Student Hub and registration techniques. You can register through Student Hub from your home or from any computer lab on campus, so once you have learned how to register you can do so on your own. It is still recommended you check in with your advisor at least once per semester to ensure you are registering for the correct classes.

Advisors do NOT register students for courses, but if you run into problems registering that are not addressed on this page or you aren't sure what course to register for, contact your your advising department for assistance

Login to Student Hub and follow the Registration links to the Registration Menu and click on "Registration Permit Date and Time" to see when you are eligible to register. Before you can register, you also must clear any holds that prevent you from registering.

When this error happens, the registration system is unable to confirm that you have completed the courses or test scores the department has deemed necessary to enroll in the course. To see these, click on the CRN of the course you're trying to add:

In the window that pops up, click the title of the course:

Then look at the section called Prerequisites:

If you took or are taking the prerequisite course at another school, the equivalent prerequisite will need to appear on your MSU Denver transcript for the registration system to recognize it. Please contact the department offering the course to see if you'll be able to enroll (you may need to provide unofficial transcripts). 

A course with this message is filled, and at least one person has added themselves to the waitlist. If someone drops the course the first person on the waitlist will receive an email and has 48 hours to add it. Until that person either adds the course or the 48 hours expires, the course will look like it has a space, but it doesn't really. You may add yourself to the waitlist at this point, but you can't add the course.  If you put yourself on a waitlist, be sure to check your email every day.  

More information on waitlist can be found here.

This message means that the department offering the course is controlling enrollment in it. Please contact the department of the course you're looking to enroll in for more information.

The course you are trying to add requires that you add another course at the same time. If you try to add either without the other (or if you're unable to add one of them for some reason), you'll get this error. To add the courses, make sure you're either checking both boxes on the Class Schedule screen or are entering both CRNs.

This comes up most often for courses that have both a lecture and a required lab.

The last day to add a course is listed on the Academic Calendar webpage. In practical terms, however, adding a course that late if you haven't attended it generally doesn't work. Some departments may block registration after the first or first two class meetings, but in other situations, you may be able to register for the class, only to have the instructor or department let you know that it's too late.

If you're adding a course after it's already met, it's a good idea to check with the instructor or department to make sure it's not too late to add.

For the last day to drop a class, check the Academic Calendar for the current semester. For the last day to withdraw from a class, look at your Student Detail Schedule in Student Hub. Dropping a class means you're are removing it from your schedule before the point it becomes a permanent part of your academic record. If you drop before the drop deadline, your academic transcript will have no record of that course. If dropping the course results in a different amount of tuition owed, you may also receive a refund for that course--the amount depends on how close to the deadline you drop the course. The Academic Calendar has the 100% and 50% refund schedules.

During Fall and Spring semesters, students can take up to 18 credit hours (unless academic standing prohibits this) without needing to ask for approval by your major department and Dean's Office.  You will need to take an overload exception form to your major department for review. During the Summer, the maximum is 12 credit hours.



A hold is placed on your account because there is something the University was expecting you to do, but we don't have record that you've done it. Holds typically prevent a student from registering for classes (but usually not from dropping or withdrawing.) They also may prevent transcripts from being sent, processing a change of major request, and other important tasks, so it is in your best interest to find out what is required and take care of it as soon as you can.

You can find instructions on determining which holds you have and who to contact about them through the Office of the Registrar.

All new students are required to complete an orientation process. Depending on the student, that may be an online process, or you may be required to or choose to participate in an on-campus orientation. See Orientation, Transition, and Retention (OTR) for details and to sign up. As part of the new student requirements, you may also be required to meet with an advisor before you can register. Whether it's a requirement or not, meeting with an appropriate academic advisor is a good idea. Finally, check out our recommendations for and for .

MSU Denver requires students to complete English 1010, a 1000-level Math class, and a Communications class (e.g., Public Speaking) within your first 30 hours; English 1020 must be completed within the first 45 hours. Holds are placed if this isn't completed within the given timeframe. Transfer students must meet these requirements within their first two semesters after being admitted to MSU Denver.

QL1, WC1, and OC1 holds can be lifted by completing a Blackboard tutorial. QL2, WC2, ad OC2 holds must be lifted by scheduling an advising appointment.

General Studies

General Studies courses can be found in the online catalog – please note that General Studies courses differ by catalog year and the catalog defaults to the most current academic year.

Depending on when you were admitted or readmitted, you can have quite different General Studies requirements. You should verify General Studies courses by locating and contacting your advisor.

MSU Denver requires students to complete English 1010, a 1000-level Math class, and a Communications class (e.g., Public Speaking) within your first 30 hours; English 1020 must be completed within the first 45 hours. Holds are placed if this isn't completed within the given timeframe. Transfer students must meet these requirements within their first two semesters after being admitted to MSU Denver.

QL1, WC1, and OC1 holds can be lifted by completing a Blackboard tutorial. QL2, WC2, and OC2 holds must be lifted by scheduling an advising appointment.

Majors, Concentrations, and Minors

The online catalog has a list of degrees and programs offered. You can also view a list of majors and minors with links to their associated departmental sites.

Students must declare their major by the time they have completed 45 credit hours. Transfer students who already have more than 45 credit hours need to declare their major prior to their second semester at MSU Denver. Choosing a major sooner rather than later ensures that you're on track to degree completion. Academic advisors, career counselors, and others can help you explore your options and choose the right path


Bring your Student Detailed Class Schedule (through your Student Hub) to Tivoli Station in Tivoli 269.  To learn more about your MSU Denver ID, visit the ID Center website.

Edit this page