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Metro State Email Security Appliance

Quarantine Release Explained

At around 10AM MST daily, you may receive an email from UserQuarantine@msudenver.edu this email contains an attachment with all emails received in the last 24 hours that were marked as SPAM. This means that the Metro State Email Security Appliances identified the messages listed as potentially hazardous. You receive these notices as a convenience so that you, as a user can identify the message, and should you determine it is safe, release the message back into your mailbox.

There are 3 portions to the Release Email Notification, including SPAM Quarantine, Content Quarantine and Blacklist & Whitelist summaries. These settings will allow you to release the messages, Blacklist or Whitelist email addresses.  

As part of the SPAM & Content Quarantine Table you are given several options on what you can do as a user to these messages. The options you have are: Delete, Keep, Release and Release & Whitelist.  The next lines in the table explain the SPAM score assessed by the Email Security Appliance followed by the Sender and the subject line as well as the date the message was sent. This information is provided to assist you in assessing the message before releasing or deleting it.

Please note that these messages are held for a period of 14 days, after which they will be deleted and no longer available for release.

Quarantined email messages

Spam quarantine

The email messages listed below have been placed in your personal spam quarantine since you last received your spam quarantine summary. They will be deleted after 14 days. Please select all the email messages that you want to release or delete and click on the "Apply" button.

Email Quarantine documentation pic #1

To release, delete or keep a message simply select that option in the drop down menu and select “Apply.”

Content quarantine

The email messages listed below have been placed in your personal content quarantine since you last received your content quarantine summary. They will be deleted after 14 days. Please select all the email messages that you want to delete or request for release and click on the "Apply" button.

Email Quarantine documentation pic #2

Blacklist and whitelist summaries

In an effort to increase the amount of “good” email you receive and eliminate the amount of “bad” email you get, we are allowing users to create user-specific Blacklist & Whitelist. The email addresses listed below represent individuals or organizations whom you have blacklisted or whitelisted. This is a “Beta” feature that the Metro State Department of IT will be monitoring and assisting users with. If we feel it is a useful feature we will leave the feature enabled.

  • Email from senders in your blacklist will be classified as spam.

  • Email from senders in your whitelist will not be filtered for spam.

To use this feature, simply select the “Action” item, then click the Apply Setting. For Blacklists, there is an option to specify an email address, simply input it and select Submit.

Please note the Blacklist & Whitelist feature is user-specific, so if you blacklist a user from sending email, you are blocking them from sending emails to you only, not the entire college or other users at Metro State. This will also only effect your @msudenver.edu

Blacklist

Email Quarantine documentation pic #3

Email Quarantine documentation pic #4

Whitelist

Email Quarantine documentation pic #5